Jenny Quinones Lopez
Wylie
Summary
Dynamic bilingual professional with extensive experience in customer service in many different environments. Proven ability to resolve conflicts with empathy while managing tasks efficiently. Recognized for exceptional attention to detail and a positive attitude by customers and co-workers, fostering strong relationships with clients and enhancing their overall experience. Skilled in data entry, team collaboration, teaching, and much more. Very adaptable to any type of workplace setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Frankies
Wylie
10.2024 - Current
- Provided exceptional customer service by attentively serving food and beverages.
- Assisted in menu knowledge, answering questions about ingredients and preparation.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Maintained cleanliness of dining area, including tables and utensils, throughout shifts.
- Processed customer payments accurately using point-of-sale systems.
- Handled guest complaints professionally to ensure satisfaction and comfort.
- Supported team members during busy shifts by helping with table turns efficiently.
- Followed health and safety regulations to maintain a safe dining environment.
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and whatever time of day.
- Built a good reputation with customers and had many regulars request me to serve them.
Bilingual Customer Service Representative
Belair Hospitality
Guadalajara
02.2023 - 01.2024
- Assisted customers in both English and Spanish to resolve inquiries.
- Processed reservations and managed booking changes efficiently.
- Communicated hotel policies and services to enhance guest experience.
- Handled customer complaints with empathy and professionalism.
- Collaborated with team members to ensure smooth operations during peak hours.
- Utilized reservation systems to track and manage guest information accurately.
- Conducted follow-up calls to ensure customer satisfaction post-stay.
- Displayed patience and understanding when dealing with difficult situations.
English Teacher
Harmon Hall
Durango
05.2022 - 01.2023
- Developed engaging lesson plans for diverse student groups.
- Implemented interactive activities to enhance language acquisition.
- Utilized various teaching tools to support student learning.
- Assessed student progress through regular evaluations and feedback.
- Encouraged a positive classroom environment through effective communication.
- Organized extracurricular activities to promote language practice outside class.(competitions/games)
- Provided individualized support to students needing extra assistance.
- Adapted teaching methods based on each student's unique needs and abilities.
- Made learning grammar fun by involving problem-solving and language play.
Bilingual Receptionist
Joe Jacks Fish Shack
Puerto Vallarta
09.2021 - 03.2022
- Greeted customers warmly and managed front desk operations efficiently. (Most customers were English-speaking).
- Answered phone calls promptly and directed inquiries to appropriate staff.
- Scheduled reservations and coordinated seating arrangements for guests.
- Maintained cleanliness and organization of the reception area at all times.
- Assisted in processing payments and handling cash transactions accurately.
- Provided information about menu items and daily specials to patrons.
- Scheduled and confirmed appointments.
- Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Bachelor's Degree in English Language Teaching - English Language Teaching
Escuela De Lenguas
Durango,Mexico 01-2023
Skills
- Data entry
- Appointment scheduling
- Document management
- Customer correspondence
- Front desk operations
- Customer relationship management
- Bilingual communication
- Conflict resolution
- Team collaboration
- Customer service
- Positive attitude
- Adaptability
- Active listening
- Attention to detail
- Empathy and patience
- Document translation
- Lesson planning
- Classroom management
- Public speaking
- Special needs students
- Instructional methods
- Student evaluations
- Testing and grading
- Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- bachelors degree in english language teaching
References
References available upon request.
Timeline
Restaurant Waiter
Frankies
10.2024 - Current
Bilingual Customer Service Representative
Belair Hospitality
02.2023 - 01.2024
English Teacher
Harmon Hall
05.2022 - 01.2023
Bilingual Receptionist
Joe Jacks Fish Shack
09.2021 - 03.2022
Bachelor's Degree in English Language Teaching - English Language Teaching
Escuela De Lenguas