JENNY RAFFERTY
Wildwood,US
Summary
Client-focused Administrative Professional with over 15 years of experience in relationship building and office management. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Energetic, kind-hearted and dependable; I aim to challenge myself every day to become both professionally and personally. I'm a fast learner and I'm always up for a laugh.
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Skills
- Customer Service
- Project Coordination
- Staffing & Training
- Event Coordination
- Human Resources
- Schedule Management
- Problem-solving abilities
- Work Planning and Prioritization
- Excellent Communication
- Escalation management
- Customer Relationship Management (CRM)
- Microsoft Office Suite
Overview
20
20
years of professional experience
Work History
Home Health & Palliative Caregiver
Self-Employed
Rio Grande, NJ
10.2019 - 03.2024
- Assisted with everyday tasks and created positive and comfortable surroundings to elevate daily life.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Documented detailed daily progress reports making adjustments in care plans when necessary.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained entire family's schedule and organized events.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Advertising Sales Executive
Cape May County Herald
Rio Grande, NJ
08.2015 - 10.2019
- Identify new advertising markets and propose products to serve them
- Maintain assigned account bases while developing new accounts
- Provide clients with estimate costs of advertising products or services
- Obtain and study information about clients' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance
- Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising
- Determine advertising medium to be used and prepare sample advertisements within selected medium for presentation to customers
- Inform customers of available options for advertisement artwork and provide samples
- Increased sales by 12% through customer-focused approach.
- Brought in more than $100,000 in yearly advertising revenue.
Catering Consultant
The Washington Inn
Cape May, NJ
06.2004 - 08.2014
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Adapted quickly to unforeseen circumstances or changes in event landscape, implementing contingency plans as needed.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Trained and supervised 50-75 staff to complete assignments and adhere to timelines
- Recruited trained, and managed volunteer teams to provide additional support during large-scale events.
Education
Culinary Arts/Hospitality Management - Professional Chef, Event Planning
Johnson & Wales University
Denver, United States05.2004
Bachelor of Arts - Communication Studies
Rutgers University-New Brunswick
New Brunswick, United States05.1998
Timeline
Home Health & Palliative Caregiver
Self-Employed
10.2019 - 03.2024
Advertising Sales Executive
Cape May County Herald
08.2015 - 10.2019
Catering Consultant
The Washington Inn
06.2004 - 08.2014
Culinary Arts/Hospitality Management - Professional Chef, Event Planning
Johnson & Wales University
Bachelor of Arts - Communication Studies
Rutgers University-New Brunswick