Jenny Redmond
Chester,VA
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
20
20
years of professional experience
Work History
Nurse Manager
Hunter Holmes McGuire VA Medical Center
07.2021 - Current
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Hospice Registered Nurse
Hunter Holmes McGuire VA Medical Center
07.2012 - 07.2021
- Consistently received positive feedback from families for exhibiting empathy, professionalism, and delivering high-quality patient-centered care.
- Reduced hospital readmissions through effective pain management strategies and symptom control.
- Enhanced family support by offering guidance, resources, and emotional assistance during difficult times.
- Facilitated smooth transitions between home-based or facility settings while maintaining continuity of care throughout the hospice journey.
- Coordinated with volunteer services to ensure optimal utilization of available support resources for patients and families facing terminal illness.
- Served as patient advocate during care conferences with physicians, therapists, social workers, and other team members.
- Managed complex caseloads involving diverse diagnoses such as cancer, heart failure, dementia, COPD, liver disease, kidney failure among others.
- Improved patient comfort by providing compassionate end-of-life care and addressing individual needs.
- Provided education on disease processes, medication administration, and self-care techniques for both patients and families.
- Mentored new nursing staff members, fostering a supportive work environment conducive to professional growth.
- Collaborated with bereavement specialists to provide ongoing grief support for families after the loss of their loved ones.
- Assessed patients'' physical, emotional, spiritual, and psychosocial needs to continually adapt care plans accordingly.
- Conducted regular clinical assessments of assigned patients, identifying any changes in condition that may necessitate modifications to the care plan.
SCI Managment of Information Coordinator
Hampton VA Medical Center
06.2009 - 07.2012
- Developed comprehensive reports for senior management review, facilitating informed strategic decisions.
- Enhanced data accuracy for management decision-making through meticulous record-keeping and documentation.
- Developed and maintained strong working relationships with external partners, including vendors and other industry professionals, to facilitate effective information exchange and collaboration.
- Assisted in the development of departmental budgets by collecting, analyzing, and summarizing financial data.
- Coordinated cross-functional projects, ensuring successful completion within established deadlines and budget constraints.
- Provided crucial support during audits by gathering required documentation and responding to auditor inquiries accurately and promptly.
- Assisted in managing special events such as conferences or workshops by coordinating logistics including travel arrangements, accommodations, agendas and itineraries.
- Organized training sessions for staff members on new software applications, enhancing overall proficiency levels.
- Contributed to the development of policies and procedures relating to information management practices within the organization.
- Maintained strict confidentiality in handling sensitive information, safeguarding company reputation and employee privacy.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Entered data, generated reports, and produced tracking documents.
Resident Assessment Coordinator
Hampton VA Medical Center
01.2005 - 06.2009
- Maintained a high level of knowledge on current practices and industry trends by attending professional development courses and workshops regularly.
- Enhanced care plan effectiveness for residents by collaborating closely with nursing staff, therapists, and physicians.
- Consistently met or exceeded expectations for productivity by maintaining excellent time management skills, strong organization habits, and a commitment to providing high-quality work in all areas of responsibility.
- Implemented effective time management techniques for MDS completion deadlines, resulting in timely submissions without compromising accuracy or quality.
- Streamlined workflow processes by implementing efficient scheduling strategies and prioritizing tasks effectively.
- Contributed to successful annual surveys by conducting internal audits to identify areas needing improvement or corrective action.
- Utilized data-driven decision-making processes to identify trends and patterns in resident assessments, guiding future strategies for care planning and facility improvement.
- Collaborated with other departments to coordinate comprehensive care for residents, ensuring seamless communication between all parties involved.
- Improved resident assessment accuracy by diligently reviewing medical records and consulting with interdisciplinary team members.
- Reduced errors in assessments by conducting thorough quality assurance checks before final submission.
- Demonstrated flexibility when faced with changes in resident populations or regulatory guidelines, adjusting workflows accordingly to accommodate new requirements successfully.
- Managed complex caseloads efficiently by prioritizing tasks based on urgency while still maintaining focus on long-term goals for resident care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Bachelor of Science - Nursing
10.2011
Skills
- Department management
- Patient education and advocacy
- Clinical expertise
- Electronic charting expertise
- Quality controls
- Staff assignments
- Utilization review
- Coverage planning
- Policy optimization
- Electronic charting skills
- Team training and development
- Satisfaction monitoring
- Escalation control
- Problem-solving skills
- Customer service excellence
Accomplishments
- Supervised team of 22 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of Project Life review.
Additional Information
Veterans Affairs Secretary Nurse Excellence awarded
Hospice CHPN, RN, Gerontology RN-BC
Timeline
Nurse Manager - Hunter Holmes McGuire VA Medical Center
07.2021 - Current
Hospice Registered Nurse - Hunter Holmes McGuire VA Medical Center
07.2012 - 07.2021
SCI Managment of Information Coordinator - Hampton VA Medical Center
06.2009 - 07.2012
Resident Assessment Coordinator - Hampton VA Medical Center
01.2005 - 06.2009
Chamberlain University - Bachelor of Science, Nursing