Jenny Reese
Salt Lake City,UT
Summary
Results-driven professional with a proven record of delivering high-quality work and achieving organizational objectives. Demonstrates exceptional communication and teamwork skills, coupled with a commitment to outstanding service. Talented in relationship building, adaptability, and problem-solving, with a strong passion for continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Sr. Client Success Manager
Apree (formerly Castlight Health)
01.2021 - Current
- Maintained 90% retention rate in managing $17 million ARR book of business with average NPS rate of 9.
- Facilitated contract negotiations to secure timely renewals.
- Prepared presentations for executive level stakeholders about strategic initiatives related to client success.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
- Established and monitored key performance indicators (KPIs) for customer success.
- Actively worked towards increasing upsell and cross-sell opportunities within existing accounts.
- Monitored customer health scores, proactively addressing concerns to prevent churn.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Business Manager
United Healthcare
Salt Lake City, UT
08.2018 - 12.2020
- Communicated client priorities, delivering presence and business objectives.
- Analyzed data from sales reports to identify trends in customer preferences and develop targeted marketing campaigns accordingly.
- Developed collaborative relationships with external partners to optimize resources, identify cost savings opportunities, and enhance overall effectiveness.
- Utilized data analytics to inform decision-making and identify areas for improvement.
Project Manager
University of Utah Hospital
Salt Lake City, UT
05.2015 - 08.2018
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Submitted budget estimates, progress reports and cost tracking reports.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Supervisor
Intermountain Healthcare
Salt Lake City, UT
10.2011 - 05.2015
- Developed strategies to improve team performance and productivity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MHA/MPA -
University of Utah
Salt Lake City, UT05-2017
Bachelor of Science - Public Health
Brigham Young University
Provo, UT08-2013
Skills
- Relationship management
- Account management
- Strategic planning
- Negotiation
- Business development
- Contract negotiation
- Strong vendor relations
- Risk management and monitoring
- Superior client relations
- Data-driven decision making
Accomplishments
- Recipient of Graduate Assistantship Scholarship, University of Utah
- Recipient of Marriott Women in Business Club Entrepreneurship Scholarship, BYU
Affiliations
- Loves tennis, skiing and the Utah mountains
- Enjoys team building and mentoring
Timeline
Sr. Client Success Manager
Apree (formerly Castlight Health)
01.2021 - Current
Business Manager
United Healthcare
08.2018 - 12.2020
Project Manager
University of Utah Hospital
05.2015 - 08.2018
Supervisor
Intermountain Healthcare
10.2011 - 05.2015
MHA/MPA -
University of Utah
Bachelor of Science - Public Health
Brigham Young University
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