Jenny Reeves

• Greet patients. Complete registration procedures for patients by verifying demographics and inputting information to meet provider, facility, and legal requirements.
• Explained various admission forms and policies, acquiring signatures for consent.
• Adhere to HIPAA guidelines when handling confidential patient information.
• Verify and submit insurance claims, and collect fees due at the time of service.
• Provided financial counseling services to patients regarding payment options.
• Report liabilities and risk management concerns to the supervisor for review.
• Support emergency department registration during peak times, ensuring rapid patient processing.
• Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
• Produce documents and record ambulance transactions for Emergency Management Systems, and maintain a good rapport with EMS, law enforcement, doctors, and nurses to ensure the best patient care.
• Answer and direct phone calls to the proper departments; facilitate conference calls between doctors.
• Complete continued education courses.

My duties entailed working with victims of domestic violence, sexual assault, financial fraud, court advocacy, and providing resources for housing, utilities, financial aid, and job assistance.

I maintained on-call duties, corresponded, and collaborated with law enforcement, attorneys, judges, counselors, the Department of Human Services, and Adult Protective Services. Facilitated crisis intervention and counseling sessions for clients impacted by domestic violence and sexual assault. Accompanied victims to the hospital for medical forensic examinations.

I attended multiple trainings and seminars to ensure proper support and care for our survivors and their loved ones.

I fulfilled a few different positions within Ferra Aerospace. I fulfilled duties where necessary in Production/Assembly, as an Administrative Assistant, which included communicating with our main office in Brisbane, Australia, and the Shipping/Receiving department, as well as Receptionist duties. I managed large orders of government airplane parts traveling from Australia to California and Oklahoma, to be processed, then sent back to Australia; monitored and maintained the schedule. In addition, I communicated via email and video chat with a 15 hour time difference.

I communicated with customers, employees, and vendors to answer questions and address complaints. Conducted transactions, fulfilled abstract orders, and processed according to standard protocol. Retrieved abstract documents from courthouse records, microfiche, and multiple files for updating abstract compilation, building abstracts, title reports, as well as receptionist duties, which all require great attention to detail.