Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Resden Nock

Rochester,NH

Summary

Dedicated professional with experience as a Non CDL Bus Driver at Cooperative Alliance for Seacoast Transportation, ensuring passenger safety and comfort. Skilled in HIPAA compliance and customer service, I excel in building trust and maintaining confidentiality while managing medical records. Committed to delivering quality care and assistance to all passengers.

Overview

24
24
years of professional experience

Work History

Non CDL Bus Driver

Cooperative Alliance for Seacoast Transportation
09.2023 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Medical Records Specialist

Families First
10.2021 - 09.2023
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient confidence by keeping patient records information confidential.
  • Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.

Medical Assistant

New England Nephrology & Hypertension
11.2001 - 03.2007
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

Associate of Science - Medical Assisting

McIntosh College
Dover, NH
06-2002

High School Diploma -

Littleton High School
Littleton
06-1989

Skills

  • Safety-focused
  • Passenger safety
  • Elderly and disabled assistance
  • Customer service
  • HIPAA compliance
  • Patient-focused care
  • Electronic medical records
  • Professionalism and ethics
  • Insurance verification

Timeline

Non CDL Bus Driver

Cooperative Alliance for Seacoast Transportation
09.2023 - Current

Medical Records Specialist

Families First
10.2021 - 09.2023

Medical Assistant

New England Nephrology & Hypertension
11.2001 - 03.2007

Associate of Science - Medical Assisting

McIntosh College

High School Diploma -

Littleton High School

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