Jenny Cabot

• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Managed high-volume dining periods with effective time management and strong multitasking abilities.
• Provides quality customer service + communicates professionally:

- with all customers, executes 4 points touching all tables on shift to check in and de-escalate any problems/issues.

- with all staff while training systems, delegating tasks, sending back items, and addressing issues

• Work with FOH Manager with all training + day-to-day FOH operations

- always training, communicating, and tracking

- executes hands-on training with all new hires through their first week before delegating to lead

- works all positions, available to cover emergency shifts/coverage consistently

- tracks all training notes + cleaning lists on Trello weekly and addresses all issues w/ staff

- follows all FOH training system checks, tracks on trello weekly and addresses all issues with w/the location manager

- conducts monthly checks with/ all FOH staff (formal/informal) consistently

- assists location manager with/ policy reminders/corr. Counseling to address issues and track employee performance

• Assists Location Manager w/:

- Helps with conducting FOH interviews, check-ins + reviews. All tracking + supplemental material filled out on job systems

- Executing systems checks + tracking to address problems/sensitive areas within FOH operations

- Entering all data and tracking troubleshooting/fixing errors + discrepancies, recording all shift notes, verifying sales

sales + closeouts accurately entered + tracked on time consistently

-executes employee tracking cards and updates weekly + all admin boards/trello systems used properly

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
• Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.

• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Followed supervisor instructions to complete tasks on time.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
• Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
• Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
• Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
• Managed high volume dining periods with effective time management and strong multitasking abilities.

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