Jenny Reyes
Des Moines ,IA
Summary
Dynamic and adaptable Patient Care Technician and Barista Shift Lead with a proven track record at MercyOne Des Moines Medical Center. Excelled in providing exceptional patient care, fostering customer loyalty at MercyOne Starbucks, and mentoring teams for continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
MercyOne Des Moines Medical Center
08.2022 - Current
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Collected and documented patient information to aid in accurate medical record keeping.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Barista Shift Lead
MercyOne Starbucks
05.2021 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
High School Diploma -
East High School
Des Moines, IA05-2020
Bachelor of Science - Kinesiology
Iowa State University
Ames, IA05-2024
Skills
- Patient Care Technician/Assistant (CPCT/A)
- Professional Bedside Manner
- Barista Training
- First aid and CPR certified
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Task Delegation
- Continuous Improvement
- Shift Scheduling
Accomplishments
- Mercy Volunteer for 2 years prior to employment
- Mercy Employee for 5+ years
- Promoted to Barista Shift Lead after 3 months.
- Achieved "Coffee Master" through completing training at Starbucks Coffee Academy
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician
MercyOne Des Moines Medical Center
08.2022 - Current
Barista Shift Lead
MercyOne Starbucks
05.2021 - Current
High School Diploma -
East High School
Bachelor of Science - Kinesiology
Iowa State University