Jenny Rivera
Gaithersburg,MD
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA – Certified Nursing Assistant
Private Caregiving Services
06.2020 - Current
- Feed, bathe, and dress patients
- Take patient vital signs
- Serve meals, make beds, and keep rooms clean
- Medication Management
- Pain and symptom management
- Mobility help to one place to another
Business Development Center Representative
Criswell Chevrolet Gaithersburg Md
01.2014 - 10.2019
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Facilitated communication between departments to streamline business processes.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Trained new representatives on CRM software and best practice protocols.
Certified Medical Assistant
Dr. Jalili MD PC
01.2017 - 02.2019
- Taking patient medical histories
- Explaining treatment procedures to patients
- Preparing patients for examination
- Assisting the physician during exams
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Preparing and administering medications as directed by a physician
- Transmitting prescription refills as directed
- Drawing blood
- Taking electrocardiograms
- Removing sutures and changing dressings
- Using computer applications
- Answering telephones
- Greeting patients
- Updating and filing patient medical records
- Coding and filling out insurance forms
- Scheduling appointments
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and bookkeeping
Inside Sales Representative
Cosmo prof
02.2012 - 12.2017
- Cultivated relationships with key clients to drive sales growth and enhance customer satisfaction.
- Developed and executed targeted sales strategies to increase market penetration and revenue.
- Collaborated with marketing team to create effective promotional materials and campaigns.
- Analyzed customer feedback to identify trends and implement process improvements.
Education
High School - undefined
Wheaton High School
Silver Spring, MDNursing Assistant - Certified Nursing
Cambridge Nursing Academy
Gaithersburg, MD08.2018
Medical Assistant - Health Care Management
Medtech Institute
Silver Spring, MD07.2015
Skills
- Athenahealth knowledge
- Automotive estimating
- Customer support and service
- Injection administration experience
- Hospital settings experience
- Inside sales expertise
- Insurance verification process
- Medical billing practices
- Management of medical records
- Scheduling for medical appointments
- Proficiency in Microsoft Office
- Vital signs monitoring
- Patience interacting
- Time management
- Compassion and empathy
- Clinical documentation
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Health monitoring
- Cultural sensitivity
- Reliable team player
- HIPAA compliance
Certification
- CPR Certification
- Certified Medical Assistant
- CNA - Certified Nurse Assistant
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CNA – Certified Nursing Assistant
Private Caregiving Services
06.2020 - Current
Certified Medical Assistant
Dr. Jalili MD PC
01.2017 - 02.2019
Business Development Center Representative
Criswell Chevrolet Gaithersburg Md
01.2014 - 10.2019
Inside Sales Representative
Cosmo prof
02.2012 - 12.2017
High School - undefined
Wheaton High School
Nursing Assistant - Certified Nursing
Cambridge Nursing Academy
Medical Assistant - Health Care Management
Medtech Institute