Jenny Roderick

• Manage and maintain all consents and intake files coming in and leaving making sure information is accurate and up to date
• Track and fallow up with monthly intake audits
• Hold guest accountable by Royal Life professional standards and policies
• Exercise conflict resolution while maintaining professionalism
• Advocate for guests and the wellbeing of their sobriety
• Communicate and correspond via email to case management and counseling services effectively in order to keep both departments up to date on any needs the guest has expressed and or displayed during their intake process.

• Actively sought after and established client care with the State of Washington Home Health Care program
• Assisted clients with any barriers and paper work processing.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied effective time management techniques to meet tight deadlines.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Worked well in a team setting, providing support and guidance.

Used electronic filing system for data entry, clinical impressions treatment planning and diagnosis.

• Help establish and maintain medical insurance for clients, establish and maintain all food benefits accounts, help organize and manage annual fundraising events, such as Tree Lot, Galas, and Group lunches
• Update reports, communicate clearly and effectively by email, writing daily shift notes and reports
• Handling and processing vocational training invoices
• Maintained all curriculum and turned in assignments on time
• The fallowing books were assigned and read throughout the one-year long internship program: God’s Armor Bearer by Terry Nance, Boundaries Dr
• Henery Cloud & Dr
• John Townsend, Whisper How to Hear the Voice of God by Mark Batterson, Unoffendable by Brant Hanson, Uninvited by Lisa TerKeurst, Lead Like Jesus by Ken Blanchard

• My responsibilities included practicing and demonstrating good work ethic while implementing company policies and procedures, showing up to work on time and fully uniformed, demonstrating excellent customer service skills while multi-tasking and managing an assigned section to work in
• Practice conflict resolution by actively listening to customer complaints, validating them as paying customers while coming to a reasonable compromise being both sensitive to the customer and their needs, while fallowing company standards.