Jenny Rodriguez
Phoenix,AZ
Summary
surgical tech student with more than 150 cases with width range of surgical procedures, including general, ortho, and ENT. proficient in aseptic technique and sterile. adept at handling instruments, supplies, and equipment for non-invasive to minimally invasive
procedures. Well versed in all operating room activities with a commitment to upholding the highest standard
of sterile technique during procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Hash Kitchen
Phoenix, AZ
01.2024 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Receptionist
BackFit Health + Spine
Phoenix , AZ
04.2022 - 01.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Head Hostess
butterfields pancake and cafe
Scottsdale, AZ
06.2017 - 03.2022
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Monitored dining room activities to ensure quality service standards were met.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Inspected dining room area for cleanliness before each shift began.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Communicated any issues or complaints to management in a timely manner.
- Resolved customer complaints promptly with tactful diplomacy.
- Verified reservations prior to seating guests.
- Answered telephone to provide dining information and take reservations.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Operated cash registers to accept payments for food and beverages.
- Accepted payments from guests for dine-in and take-out foods.
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
Barista
Butters Pancakes & Cafe
Scottdale, AZ
06.2017 - 03.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
Education
Associate of Science - Surgical Technology
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ06-2024
High School Diploma -
Camelback High School
Phoenix, AZ05-2017
Skills
- Safely disposing of needles
- Surgical Assistance
- Aseptic Techniques
- Disposing of biohazardous waste
- Passing surgical tools
- Collecting medical specimens
- Preparing for surgeries
- Equipment set up and operation
- HIPAA proficiency
- Aseptic and sterilization techniques
- Surgical counts
- Supply Management
- Workplace Safety
- Equipment set up
- Medication Administration
- Nursing support
Certification
- CPR and AED Certified
Languages
Spanish
Professional
English
Professional
Accomplishments
- honor student in high school
- honor student in college
Timeline
Restaurant Hostess
Hash Kitchen
01.2024 - Current
Receptionist
BackFit Health + Spine
04.2022 - 01.2023
Head Hostess
butterfields pancake and cafe
06.2017 - 03.2022
Barista
Butters Pancakes & Cafe
06.2017 - 03.2022
Associate of Science - Surgical Technology
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Camelback High School
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