Jenny Rodriguez
Santa Ana,CA
Summary
Proven Appointment Setter at Martin's Handyman Inc., adept in client relationship management and telephone etiquette, significantly reduced appointment cancellations by confirming schedules, showcasing exceptional attention to detail and communication skills. Demonstrates a positive attitude and problem-solving abilities, enhancing customer service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Martin's Handyman Inc.
01.2022 - 08.2024
- Set appointments with potential customers.
- Provided customers with information about upcoming appointments.
- Prioritized tasks efficiently.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with customers to show appreciate.
- Received in-bound calls and initiated out-bound daily calls.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
Education
Diploma - Basic
Santa Ana Highschool
Santa Ana, CA05.2020
Skills
- Telephone Etiquette
- Positive Attitude
- Phone etiquette expert
- Client Relationship Management
- Flexible Schedule
- Time Management
- Setting appointments
- Computer Skills
- Clear Communication
- Attention to Detail
- Scheduling appointments
- Empathy and patience
- Goal-Oriented
- Outgoing and Friendly
- Customer Service
- Problem-Solving
Timeline
Appointment Setter
Martin's Handyman Inc.
01.2022 - 08.2024
Diploma - Basic
Santa Ana Highschool