Virginia Rogers
Watson,IL
Summary
Dedicated and compassionate Nurse Tech, with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Nurse Tech/CNA, Labor and Delivery
UT Medical Center
Knoxville, TN
10.2022 - 04.2024
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Evaluated charting procedures for adherence to best practices.
- Participated in development of guidelines for Mom and Baby care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conducted basic vitals signs on mom and baby and entered into patients charts.
Health Unit Coordinator/Patient Care Technician, ER
Covenant Health Systems
Sevierville, TN
03.2013 - 10.2022
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Expedited insurance authorizations for treatments or procedures, streamlining financial aspects of patient care delivery.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Provided concierge service to assist patients and families and direct them to available resources.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Collected and transported specimens to prepare for lab testing.
Housekeeping Supervisor
Wyndham Resorts
Sevierville, TN
10.2010 - 03.2013
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Education
High School Diploma -
Certificate - Medical Billing And Coding
2018
Certificate - Medical Transcription
2011
Skills
- Emergency Care
- Direct Patient Care
- Unit Administration
- Healthcare ethics
- Geriatric Care
- Patient Care
- Pediatric Care
- Mental health care
- Clinical Documentation
- Seizure Management
- Disease Prevention
- Compassionate Care
- Maternal-Newborn Care
- Data Collection
- Wound Care
- Mobility Assistance
- Medical Recordkeeping
- Supply Restocking
- Chart updating
- Infant vitals monitoring
- Team Coordination
- Telemetry monitoring
- Compassion and Empathy
- Call triaging
- Collecting vitals
- Personal care needs
- Patient Check-Ins
- Patient Discharge
- Emotional awareness
Timeline
Nurse Tech/CNA, Labor and Delivery - UT Medical Center
10.2022 - 04.2024
Health Unit Coordinator/Patient Care Technician, ER - Covenant Health Systems
03.2013 - 10.2022
Housekeeping Supervisor - Wyndham Resorts
10.2010 - 03.2013
Mattoon High School - High School Diploma,
Penn Foster Career School - Certificate, Medical Billing And Coding
Penn Foster Career School - Certificate, Medical Transcription