Jenny Rosales
Fort Worth,Tx
Summary
Eight years of diverse customer service experience in banking, insurance eligibility, and clerical roles. Highly motivated professional with expertise in managing financial transactions, maintaining accurate records, and providing exceptional client service. Proven ability to handle sensitive information with discretion to ensure compliance and streamline processes for maximum efficiency. Possesses strong communication and multitasking skills, committed to precision and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Tarrant County Public Health
12.2021 - 03.2025
- Enter New patients in eCW
- Answer multi-line phones and provide information and direct call appropriately
- Collect payment/ insurance copay
- Greet public and provide information and refer to appropriate source
- Sort and distribute mail
- Bill medicaid/insurance company
- Prepare report
Fort Worth Community Credit Union
06.2017 - 12.2021
- Handling deposits, withdrawals and transfers
- Cashing checks
- Processing loan payments
- Issuing cashier checks
- Verifying customer identification
- Resolving customer issues and concerns
- Maintain and balancing cash drawer
- Ensuring accurate handling of cash and checks
- Maintaining accurate records of transactions and ensuring all transactions are accounted for
- Follow bank policies and procedures, protect customer information, prevent fraud and money laundering
Education
High school -
South hills high school
06.2015
Skills
- Fast learner
- Time Management
- Organizational
- Highly dependable
- Bilingual
Timeline
Tarrant County Public Health
12.2021 - 03.2025
Fort Worth Community Credit Union
06.2017 - 12.2021
High school -
South hills high school
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