JENNY SCARBROUGH
Panama City,Florida
Summary
Dynamic Warranty Administrator with extensive experience at Bay Cars, excelling in warranty claims processing and customer service management. Proven track record in resolving discrepancies and enhancing customer satisfaction through effective communication and problem-solving skills. Adept at maintaining compliance and accuracy in documentation, ensuring seamless operations in warranty administration.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
Bay Cars
Panama City, Florida
10.2018 - Current
- Coordinated communication between customers and service departments to expedite claim resolution.
- Reviewed documentation for compliance with warranty policies and procedures.
- Maintained accurate records of warranty claims and customer interactions in systems.
- Assisted customers in understanding warranty coverage and claim procedures.
- Collaborated with vendors to verify parts eligibility under warranty terms.
- Trained new staff on warranty processes and customer service best practices.
- Processed warranty paperwork for documentation, reporting, and filing.
- Resolved discrepancies in warranty coverage for customers efficiently.
- Oversaw essential duties effectively, contributing to the smooth functioning of warranty processes.
- Managed core responsibilities and daily tasks efficiently, ensuring seamless warranty operations.
- Oversaw daily operations and core duties, ensuring effective warranty administration.
Automotive Service Writer
Bay Cars
Panama City, Florida
06.2023 - 12.2024
- Managed customer service interactions to ensure prompt assistance and satisfaction.
- Created detailed service estimates and invoices for automotive repairs and maintenance.
- Coordinated scheduling of appointments with technicians to optimize workflow.
- Communicated repair recommendations clearly to build customer trust.
- Processed customer payments while maintaining accurate transaction records.
- Resolved customer complaints swiftly to enhance service quality.
Receptionist
Bay Cars
Panama City, Florida
05.2018 - 10.2018
- Greeted visitors, directing them to appropriate departments for assistance.
- Managed phone calls, routing inquiries to relevant staff members promptly.
- Processed incoming and outgoing mail efficiently on a daily basis.
- Maintained clean and organized reception area to enhance visitor experience.
Education
Cosmetology -
Haney Technical School
Panama City, FL05-2015
High School Diploma -
Mosley High School
Panama City, FL05-2001
Skills
- Warranty claims processing
- Customer service management
- Warranty policy interpretation
- Automotive service coordination
- Parts eligibility verification
- Documentation compliance
- Data entry accuracy
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
- Claims resolution strategies
- Customer relationship management
Timeline
Automotive Service Writer
Bay Cars
06.2023 - 12.2024
Warranty Administrator
Bay Cars
10.2018 - Current
Receptionist
Bay Cars
05.2018 - 10.2018
Cosmetology -
Haney Technical School
High School Diploma -
Mosley High School
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