Summary
Overview
Work History
Education
Skills
Additional Information
Two time torch bearer recipient for hotel of excellence
Two time torch bearer recipient for hotel of excellence
GeneralManager

Jenny Sergi

Grand Junction,CO

Summary

High-energy, business professional with over 25 years of successful experience in positions with increasing responsibilities. Creating and developing strategic business partnerships and marketing campaigns to increase revenue.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

General Manager

Holiday Inn Express Hotel Suites
02.2017 - 11.2022
    • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
    • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Analyzed market trends and competitor activities to create competitive advantages.
    • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
    • Implemented operational strategies and effectively built customer and employee loyalty.
    • Formulated policies and procedures to streamline operations.
    • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
    • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Escrow Officer/Office Manager

Ascendant Title
12.2015 - 01.2017
    • Develop client base with local realtors and mortgage brokers by providing the highest quality of residential and commercial escrow services available
    • Maintain contact and nurture past client relationships through constant contact
    • Continually provide education for realtors, mortgage brokers and consumers, as to the ever changing industry guidelines and regulations
    • Provide refinance and purchase closing services
    • Provide Title and closing services to Builders
    • Excellent organizational skills
    • Accomplished in coordinating all aspects of the closing process to ensure that deadlines are met and client satisfaction
    • Exceeded quotas for transactions closed, revenue production and cross-selling of all residential and commercial title
    • Provide education and closing services to Investors
    • Responsible for all sales and revenue streams
    • Provide refinance and purchase closing services
    • Provide Title and closing services to Builders
    • Provide education and closing services to investors
    • Responsible for all sales and revenue streams
    • Opened incoming orders and set up escrow files for a completely organized transaction.
    • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
    • Examined purchase and sale agreement for potential items of concern and addressed immediately
    • Checked signatures and legal descriptions for accuracy and integrity

Experienced Escrow Officer

Capital Title LLC
01.2015 - 11.2015
  • Develop client base with local realtors and mortgage brokers by providing the highest quality of residential and commercial escrow services available
  • Maintain contact and nurture past client relationships through constant contact
  • Continually provide education for realtors, mortgage brokers and consumers, as to ever changing industry guidelines and regulations
  • Provide refinance and purchase closing services
  • Provide Short Sale Negotiations
  • Direct communication with banks
  • Provide Title and closing services to Builders
  • Provide education and closing services to investors
  • Responsible for all sales and revenue streams
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
  • Examined purchase and sale agreement for potential items of concern and addressed immediately
  • Checked signatures and legal descriptions for accuracy and integrity
  • Managed real estate closing process in compliance with applicable standards and legal requirements

Experienced Escrow Officer

Logan Court Escrow
01.2007 - 12.2014
    • Served as an Independent Contractor for this progressive and forward thinking Title Company
    • Created and managed a very aggressive team through motivational leadership
    • Responsible for all aspects of marketing and client retention campaigns from conception through implementation
    • Solidify referral networks through Realtors, Mortgage Brokers and Banks
    • Build an ongoing business development platform
    • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
    • Responsible for all sales and income revenue streams
    • Created proprietary marketing and training programs
    • Implemented corporate referral networking programs for increasing revenue and wider community outreach
    • Provided purchase and refinance closing services
    • Produced Title Searches in all Colorado counties
    • Produced Final Title policies
    • Read and cleared Title Commitments for Residential and Commercial Transactions
    • Provided Refinance and Purchase closing services

Education

Some College (No Degree) - General Studies

Arapahoe Community College
Littleton, CO

High School Diploma -

Chatfield High School
Littleton, CO
1990

Skills

    • Consumer Service Relations Business Development Marketing Title/Escrow Service Productivity Enhancement
    • Staff Training & Development Revenue Growth Generation Community and Public Relations Regulatory Compliance
    • Extensive, proven Escrow background Expertise includes all aspects of residential and commercial closings
    • Strong customer focus Skilled at building and developing long-lasting, trusting relationships with customers Provide
    • Tailored solutions to individual situations
      • Proven abilities to communicate professionally/ persuasively in a team environment as well as react in crisis
      • Situations on all levels
      • Highly skilled in ability to motivate
      • Skilled in all Microsoft Office Applications; MS Word, Excel & PowerPoint, Outlook, Internet, Landtech and Softpro
      • OPERA software

Additional Information

  • Success in providing assistance, guidance, and direction to individuals; counseling individuals; responding to emergency situations; supervising and managing; instructing and training staff as well as customers

Two time torch bearer recipient for hotel of excellence

Won the Torch bearer award two years in a row. Managed hotel of excellence. Also exceeded IHG and management teams expectations with always passing hotels QA's with 95% or better.

Two time torch bearer recipient for hotel of excellence

Won the Torch bearer award two years in a row. Managed hotel of excellence. Also exceeded IHG and management teams expectations with always passing hotels QA's with 95% or better.

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Jenny Sergi