Summary
Overview
Work History
Education
Skills
Timeline
Jenny Sesing

Jenny Sesing

Deforest,WI

Summary

Results-oriented consultant with over 15 years of experience in collaborative leadership and consulting, dedicated to empowering employees and enhancing operational efficiency. Expertise encompasses multi-unit management, talent development, P&L oversight, performance management, inventory control, cost reduction, and revenue enhancement. Recognized as a hands-on leader who values people as an organization's greatest asset, fostering a supportive environment for growth. Proven track record in developing dynamic, high-performing teams that consistently exceed benchmarks and KPI's across various areas. By leveraging effective communication and strong organizational skills, guided franchise owners to achieve and surpass business objectives. With a solid background in team guidance, complex project management, and strategic objective attainment, a commitment to leveraging professional relationships is evident in the development of efficient processes, maintaining high standards, and aligning efforts with organizational goals.

Overview

23
23
years of professional experience

Work History

Franchise Business Consultant

Culver Franchising, LLC
11.2016 - 08.2024
  • -Direct business liaison between corporate office and franchise partner; overseeing24 locations within respective territory.
  • -Lead analysis discussions with franchisees on financial and operational KPI’s (P&L, COGS, labor, productivity and inventory management) to improve business performance as well as highlight potential opportunities and solutions.
  • -Facilitate and manage new restaurant opening processes throughout the US.3-5 locations annually which include12-week countdown process, onsite training of new employees, managing and scheduling NRO team (3-6 people)
  • -Review items such as operational, marketing and pricing strategies with franchisees on case-by-case basis for successful implementation within business
  • Increased overall revenue with targeted marketing strategies tailored to local markets.
  • Improved customer satisfaction scores by emphasizing the importance of exceptional service among franchise staff members.
  • Contributed to higher employee retention rates by developing comprehensive training programs focused on skill development and career advancement opportunities.
  • Facilitated smooth transitions during the acquisition or sale of franchise locations, minimizing disruption to daily operations.
  • Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for the organization.
  • Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
  • Evaluated potential franchise candidates to ensure they met company values, financial requirements, and operational standards.
  • Conducted regular site visits to assess operational compliance and provide feedback on areas for improvement.
  • Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
  • Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.

Multi-Unit Manager

Cave Enterprises
07.2014 - 10.2017
  • -Supervise a team of13 franchise Burger King restaurant locations in Southeast WI with a focus on P&L management and operational excellence
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • -Coach and train restaurants teams to drive operational improvements with an average of7 point YOY increase in guest satisfaction feedback scores
  • -Collaborate with Burger King Corporate team to ensure SOP and company initiatives rolled out and executed efficiently
  • -provide training and development to general managers in positions within the restaurants to drive8.0% YOY sales increase
  • -Support company growth by training and supporting new restaurant location openings

Sales, Profit, and Operations Coach

Burger King
06.2011 - 07.2014
  • -Support and train new company initiatives in technology; POS transition, DT timer transition, kitchen software implementation within designated territory of45+locations
  • -Direct business liaison between corporate office and franchise partner; overseeing45+ locations within respective territory
  • -Lead analysis discussions with franchisees on financial and operational KPI’s (P&L, COGS, labor productivity and inventory management) to improve business performance as well as highlight potential opportunities and solutions
  • -Set, enforce, and optimize internal company policies and demands by leveraging strong relationships built within the franchise community
  • -Review items such as operational, marketing and pricing strategies with franchisees on case-by-case basis for successful implementation within business
  • -Coach franchisees, supervisors and store level employees on proper operational processes through hands on training classes, benchmark audits and formal reviews
  • -Committed additional time to provide in-field training to new specialists for the department

Department Supervisor

The Home Depot
01.2007 - 06.2011
  • -Front end operations supervisor
  • -Hire, train and supervise all front-end employees (up to35) in store-cashier, customer service and outside employees
  • -Analyze whole store weekly schedule alongside the General Manager and create weekly schedules for the whole store/all departments.
  • Build action plans based on previous week schedule analysis to improve labor costs and impact store profitability contributing to store operating cost improvement of 2.0% average labor cost per department YOY.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Indirect Account Executive & Retail Sales Associate

Sprint
01.2002 - 01.2007
  • -Meet and exceed monthly sales quota objectives by successfully supporting team to grow sales in indirect sales outlets within an assigned region
  • -Main CRM liaison to both indirect sales outlets as well as Sprint customer service escalation issues for 11 3rd party retail locations.
  • -Analyze customer needs and utilize solution-based selling techniques to demonstrate the value of products and services, tailoring customer recommendations to negotiate and close business
  • -Participate in training opportunities on products and services
  • -Utilize all sales force automation, funnel management and prospecting tools to increase territory sales by 7.3% annually.

Education

Bachelor of Applied Science (B.A.Sc.) - Psychology & Interpersonal communications

University of Wisconsin-Lacrosse, La Crosse
05.2004

Skills

  • Strategic & Tactical Planning - Turnaround & Change Leadership - Hiring, Mentoring & Team Building
  • Customer Relations & Satisfaction - Cost Controls - M&A Integrations - Compliance, Reporting & Audits
  • Loss Prevention - Sales Forecasting & Cost Projections - Budgeting - Root Cause Analysis - Sales Support
  • Strategic Thinking
  • Organization Skills
  • Leadership
  • Food and Beverage Operations
  • Customer Relationship Management (CRM)
  • Operations management
  • Business analysis
  • Franchise development
  • Effective communication
  • Analytical thinking
  • Conflict resolution

Timeline

Franchise Business Consultant - Culver Franchising, LLC
11.2016 - 08.2024
Multi-Unit Manager - Cave Enterprises
07.2014 - 10.2017
Sales, Profit, and Operations Coach - Burger King
06.2011 - 07.2014
Department Supervisor - The Home Depot
01.2007 - 06.2011
Indirect Account Executive & Retail Sales Associate - Sprint
01.2002 - 01.2007
University of Wisconsin-Lacrosse - Bachelor of Applied Science (B.A.Sc.), Psychology & Interpersonal communications

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Jenny Sesing