Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jenny Shaffer

North Salt Lake

Summary

Dynamic and results-driven healthcare simulation leader with over 10 years of progressive experience in clinical operations, simulation technology, and educational program development. Expertise in managing large-scale simulation centers and mobile labs while integrating cutting-edge technologies such as AR/VR and mentoring cross-functional teams. Proven ability in project management, policy development, and strategic planning to enhance simulation-based education and improve patient safety outcomes. Recognized thought leader at national simulation conferences, demonstrating a strong commitment to advancing best practices in healthcare simulation and fostering a collaborative, results-oriented environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Director of Simulation

HealthForce Kentucky
12.2024 - Current
  • Strategically optimize space, scheduling, and equipment to support evolving simulation program needs.
  • Lead a team of Simulation Operations Specialists, fostering team development and operational excellence.
  • Oversee procurement and integration of advanced simulation technologies, including high and low fidelity manikins, clinical task trainers, software platforms, and AR/VR tools.
  • Manage operations for a 35,000 sq ft land-based simulation center and mobile learning labs housed in 54 ft semi-trailers.
  • Provide guidance on project management and professional development to enhance simulation-based education training.

Simulation Specialist Senior

Intermountain Healthcare
09.2018 - 12.2024
  • Provided strategic leadership for a team of 9 Simulation Specialists, collaborating with the Simulation Operations Manager to develop, plan, and implement technology and operational initiatives across Intermountain Healthcare.
  • Assisted with purchasing and management of new simulation modalities and implementation, including high and low fidelity manikins, clinical task trainers, software program management, and virtual reality tools.
  • Contributed to the financial management of the Simulation Consortium by monitoring budgets, overseeing purchases, and approving invoices.
  • Collaborated with key stakeholders to ensure best practices in the assessment, planning, development, implementation, and evaluation of training materials.
  • Oversaw daily operations and maintenance of Simulation Centers and Labs within Intermountain Healthcare.
  • Supported project management for new Simulation space builds and facility remodels across the organization.
  • Collected, researched, and input data for the Simulation Consortium to inform process improvement, operations strategy, cost reduction, and enhancements in patient safety and satisfaction.
  • Continued to fulfill responsibilities as a Simulation Specialist, ensuring consistency and excellence in simulation-based education.

Simulation Specialist

Intermountain Healthcare
06.2016 - 09.2018
  • Delivered realistic simulated clinical/operational scenarios, including setup and maintenance of computerized manikin software and hardware, clinical task trainers, healthcare equipment, and related peripherals.
  • Managed provisioning, installation, programming for simulation operation, and maintenance of simulation systems hardware, software, and related infrastructure.
  • Ensured compliance with consortium standards for system security, confidentiality, and performance.
  • Collaborated with Simulation Consultants and staff to identify simulation technology needs for growth and sustainability.
  • Assisted with designing, operating, and maintaining business intelligence and data visualization tools for building and managing online surveys and databases.

Medical Assistant III / Radiology Practical Technician (RPT)

Intermountain Healthcare / Highland Family Practice
02.2007 - 05.2016
  • Served as Interim Manager supporting daily clinic operations alongside the Clinic Manager (2012-2016).
  • Acted as Clinical lead, overseeing 2 clinical staff and 4 providers, coordinated Vaccine for Children (VFC) program and managed lab operations (2012-2016).
  • Implemented a tracking system for diabetic patients to support providers in meeting Meaningful Use requirements.
  • Ordered and organized clinic supplies, ensuring efficient inventory management and storage.
  • Prepared patients for all ages for exams, administered injections, performed diagnostic tests, managed medication refills and insurance pre-authorizations, and assisted physicians with minor surgical procedures.

Education

Bachelor's - Health Information Management

Western Governors University
SLC, UT

Associate Degree - Occupational Health Studies

Stevens Henager College
SLC, UT
01.2004

Skills

  • Organizational expertise in resource management
  • Experienced in project management
  • Advocate for Healthcare Simulation Standards of Best Practice
  • Proficient problem-solving abilities
  • Seasoned in simulation equipment
  • Effective written and verbal communication skills
  • Technical skillful in Microsoft Word, Excel, PowerPoint, Adobe, TEAMS, and Outlook
  • Collaborative project execution

Accomplishments

  • Certified Healthcare Simulation Operations Specialist Certification (CHSOS) In Progress, expected Dec 2024
  • 2024 multiple hospital openings successfully supported through simulation-based strategies
  • 2018-2024 Simulation Facilitator Course Faculty and Presenter
  • 2021, 2022, 2023 & 2025 Presenter at SimOps Conference for Society for Simulation Healthcare (SSH)

Certification

  • Society for Simulation Healthcare Member 2016-Present
  • SimGHOSTS Member 2016-Present
  • License Radiologic Practical Tech (RPT) 2007-Present
  • National Certified Medical Assistant 2004-2016

Timeline

Assistant Director of Simulation

HealthForce Kentucky
12.2024 - Current

Simulation Specialist Senior

Intermountain Healthcare
09.2018 - 12.2024

Simulation Specialist

Intermountain Healthcare
06.2016 - 09.2018

Medical Assistant III / Radiology Practical Technician (RPT)

Intermountain Healthcare / Highland Family Practice
02.2007 - 05.2016

Associate Degree - Occupational Health Studies

Stevens Henager College

Bachelor's - Health Information Management

Western Governors University

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