Jenny Silva
North Providence,RI
Summary
Knowledgeable and dedicated customer service professional with extensive experience supporting daily operations, maintaining records, and delivering exceptional client service. Proven ability to multi-task in fast paced environments, maintain accuracy, resolve issues efficiently and build positive relationships with customers and team members. Recognized for strong organizational skills, attention to detail and the ability to adapt quickly to new systems and procedures.
Overview
24
24
years of professional experience
Work History
Fine Jewelry Clerical
Macy's
07.2022 - 03.2026
- Assisted customers with inquiries, order status updates, and issue resolution, enhancing customer satisfaction.
- Maintained accurate customer records and process documentation in compliance with company standards.
- Provided administrative support to Fine Jewelry department, streamlining daily operations.
- Managed multiple tasks simultaneously, ensuring high accuracy and attention to detail in all processes.
Fine Jewelry Lead
Macy's
09.2017 - 07.2022
- Enhanced customer satisfaction and loyalty by providing exceptional customer service.
- Coordinated timely restocking of sales floor with current merchandise and clear signage for promotions, optimizing customer experience.
- Developed innovative approaches for marketing jewelry pieces that increased overall revenue for the store.
- Trained new staff on customer service standards and selling techniques, ensuring consistent service quality across the team.
Store Manager
Lane Bryant
06.2002 - 04.2017
- Managed all aspects of daily store operations including scheduling, staffing, inventory control and customer service.
- Resolved customer concerns and employee issues through effective communication and problem solving.
- Fostered positive team environment, contributing to high levels of customer satisfaction and operational success.
Education
Rhode Island College
ProvidenceSkills
- Customer support
- Data management
- Effective communication skills
- Analytical problem-solving
- Multitasking and time efficiency
- Results-driven
Timeline
Fine Jewelry Clerical
Macy's
07.2022 - 03.2026
Fine Jewelry Lead
Macy's
09.2017 - 07.2022
Store Manager
Lane Bryant
06.2002 - 04.2017
Rhode Island College