Jenny Sinegal
Rayne,LA
Summary
Eager and adaptable Certified Pharmacy Technician with strong customer service skills looking to pursue new opportunities in a pharmacy/customer service environment. Collaborative team player leveraging commitment to cross-functional collaboration to join an inviting and talented team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Lafayette, LA
10.2018 - Current
- Certified Pharmacy Technician (CPhT) with 10 yrs experience in retail and hospital experience.
- Dealt with customer issues, complaints, and questions in a professional manner.
- Complies with all policies and standards
- Met with representatives from insurance companies to complete claims processing, resolve concerns, and reconcile payments.
- Expertise in dispensing prescriptions and over-the-counter medications to customers and healthcare professionals
- Answered incoming calls and provided answers to customers and healthcare providers' questions.
- Followed up on any potential issues that may have arise on customer or insurance companies behalf.
- Demonstrates core values of accountability, caring, collaboration, innovation, and integrity by conducting member and pharmacy outreach.
- Create and follow-up on interventions, member letters, remediation samples, claims analysis, and issue summaries.
- Conduct and Follow up on Patient (MTM) Medication Therapy Management Services required by insurance companies
- Medicare and Medicaid formulary and pharmacy benefit knowledgeable
- Collaborates with Pharmacist to complete Comprehensive Medication reviews (CMRs) through pre-work up, case preparation, prescribers, and beneficiaries.
- Analyzes drug utilization reviews (DURs) on a daily bases via letter campaigns, faxes, and telephonic outreach to members and providers
Strategic Inventory Management System
Walgreens
Lafayette, LA
04.2011 - Current
- Managed approximately 25 client communications, record tracking, and data communication activities while streamlining office operations with automation.
- Solved issues, improved operations, and provided excellent customer service.
- Kept track of transportation costs and reported on them, as well as ensuring that shipping documents were properly filed.
- Ability to navigate between screens and applications to ensure accuracy
- Collaborated with Co-Workers daily goals and metrics.
Customer Service Cashier
Walgreens
Lafayette, LA
01.2006 - 04.2011
- Assisted n customers in locating and selecting merchandise in any store department.
- Used a point-of-sale system to enter orders, process payments, and issue receipts.
- Kept track of transactions and greeted customers as they entered and exited the establishment.
- Conducted inventory counts by adding each item in stock to the Intercom Plus System and documenting the results.
- Collaborated with co-workers to resolve issues and address customer concerns.
Education
Some College (No Degree) - Business Management
University of Louisiana
Lafayette, LASome College (No Degree) - Business Management
University of Louisiana At Lafayette
Lafayette, Louisiana, LASkills
- Excel
- Word
- PowerPoint
- SharePoint
- Windows
- Microsoft Office/Word
- MS Data Entry
- [Software] proficiency
Certification
- Louisiana Certified Pharmacy Technician
- National Association of Boards of Pharmacy Technician Certified
- First Aid/CPR Certified
Timeline
Certified Pharmacy Technician
Walgreens
10.2018 - Current
Strategic Inventory Management System
Walgreens
04.2011 - Current
Customer Service Cashier
Walgreens
01.2006 - 04.2011
Some College (No Degree) - Business Management
University of Louisiana At Lafayette
Some College (No Degree) - Business Management
University of Louisiana