Jenny Smith
Asheville,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Highly motivated and organized business administrator who drives for financial success and client satisfaction.
Overview
16
16
years of professional experience
Work History
Hospital Director
Ethos
10.2023 - 09.2024
- Managed 11 specialty services, including 24/7 emergency and critical care, with annual revenue exceeding 30 Million.
- Streamlined hospital operations by conducting regular audits and identifying areas for process improvement.
- Promoted a safety culture by establishing rigorous quality assurance measures and providing ongoing education for staff members.
- Fostered interdisciplinary collaboration among medical departments, resulting in improved coordination of patient care across disciplines.
- Managed HR-related responsibilities in compliance with state and federal law.
- Marketed hospital to prospective customers and community by identifying and attending relevant local and regional events.
- Enhanced patient care by collaborating with medical professionals to develop evidence-based clinical protocols.
- Tracked metrics to develop sound revenue cycle analysis and reporting.
- Managed financial resources effectively, maintaining a balanced budget and ensuring adequate funding for essential services.
Hospital Manager
Veterinary Emergency Group
09.2021 - 09.2023
- Supervised a team of 75 hospital personnel.
- Mentoring and developing hospital managers and medical directors in NC, SC, and TN drove 25 Million in revenue across multiple states.
- Interview, train, and mentor new hospital manager hires.
- Mentor and lead support staff by facilitating regular developmental meetings and providing educational opportunities and resources.
- Organized and directed worker training programs to resolve personnel problems, hire new staff, and evaluate employee performance.
- Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety.
- Evaluate customer experience metrics to identify hospital successes and areas for growth, and to inform action plans.
- Oversaw accounting, budgeting and financial reporting.
Practice Manager
Banfield Pet Hospital
01.2015 - 09.2021
- Established and developed a highly efficient and dependable team by delivering ongoing coaching and motivation and fostering career advancement.
- Evaluate KPIs to ensure the hospital is in line with an operational budget and achieving financial success
- Conduct quarterly inventory audits
- Implement departmental policies, goals, objectives, and procedures, conferring with regional leaders, organization officials, and staff members as necessary
- Ensured compliance with OSHA and HIPAA regulations
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Vice President
Precision Crafted Screw Products
05.2008 - 11.2018
- Updated Quality Manual to reflect current AS9100 Aerospace standards
- Evaluate data pertaining to costs to plan budgets
- Establish and maintain relationships with individuals and business customers to provide assistance with problems
- Develop and implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports, to detect production problems
- Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality
- Resolved issues and recommended actions based on production and compliance reports.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
Skills
- Human Resources Management
- Business administration
- Patient Safety
- Operations management
- Leadership
- Interpersonal Communication
- Goals and Performance
- Business Development and Planning
- Financial Operations Oversight
- Staff Development
- Budget Development
Timeline
Hospital Director
Ethos
10.2023 - 09.2024
Hospital Manager
Veterinary Emergency Group
09.2021 - 09.2023
Practice Manager
Banfield Pet Hospital
01.2015 - 09.2021
Vice President
Precision Crafted Screw Products
05.2008 - 11.2018
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