Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jenny Smith

Jenny Smith

Coos Bay

Summary

As an Epic-certified professional my background has instilled in me a proactive and goal-oriented mindset, coupled with exceptional time management and problem-solving skills. I thrive in fast-paced environments, effectively handling multiple projects while maintaining a high degree of accuracy and meeting deadlines. I am adept at identifying and addressing potential issues, streamlining processes, and contributing effectively to team objectives. My collaborative approach and commitment to excellence ensure that my efforts are consistently aligned with organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Epic Training and Support Specialist

Bay Area Hospital
12.2021 - Current
  • Worked with application analysts and application managers to develop and maintain course curriculum, training materials, a Learning Management System and training environments.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Built and maintained professional relationships with staff and providers.
  • Facilitated virtual, in-person and blended learning sessions.
  • Identify the skills, knowledge and attitude gaps of end users to create, select, and suggest learning experiences to close the gap.
  • Develop and implement the training program for me respective application(s).
  • Create and maintain training materials.
  • Design and develop e-Learning courses.
  • Work with training lead on master training schedule.
  • Train and credential additional classroom trainers to conduct end user training sessions.
  • Maintain training curriculum, training environment, and deliver ongoing training post-live.
  • Offered input for complex documents to support client-ready final versions.
  • Troubleshot incidents reported by end-users and identified permanent solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Analyzed existing systems and databases and recommended enhancements to solve needs

OB Technician

Bay Area Hospital
10.2005 - 12.2021
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Maintained accurate patient charts and medical records.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
  • Acted as the infant hearing screen coordinator and collaborated with audiologist and EDHI program for the state.
  • Certified Car Seat technician-Educated new parents on car seat safety and installation.
  • Childbirth educator- teaching for our MOMS program.
  • Active as the chair of the unit based practice council making practice changes for the department based on best practice guidelines.


CNA2

Bay Area Hospital
07.2000 - 03.2004
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered high-quality care to postop patients in hospital facility.
  • Documented patient information and care activities in electronic health record.
  • Upheld infection control and prevention policies across different patient-facing areas.

Education

Southwestern Oregon Community College
Coos Bay, OR

Skills

  • Technical solution analysis
  • Customer relationship management
  • Process improvement initiatives
  • Software troubleshooting
  • Learning management systems
  • IT ticket documentation
  • Clinical documentation
  • Remote support
  • HIPAA compliance
  • Documentation and reporting
  • Training delivery
  • Client communication
  • Workflow Analysis
  • Customer service
  • Training program development
  • Training and coaching
  • Classroom experience
  • Issue resolution
  • Problem-solving abilities
  • Needs assessment
  • Training material development
  • Data entry
  • Curriculum development
  • Issue escalation
  • Decision-making
  • Exceptional interpersonal skills
  • Task prioritization
  • Problem-solving aptitude
  • Self motivation
  • Interpersonal communication
  • Professionalism
  • Team collaboration

Certification

  • Certified EpicCare Inpatient Clinical Documentation
  • Certified Stork
  • EpicCare Inpatient Orders Principle Trainer
  • EpicCare Inpatient Clinical Documentation Principle Trainer
  • EpicCare Ambulatory Principle Trainer
  • Cadence and Prelude Principle Trainer
  • Beacon Principle Trainer
  • BLS Instructor
  • Certified Nursing Assistant 2
  • CPST

Timeline

Epic Training and Support Specialist

Bay Area Hospital
12.2021 - Current

OB Technician

Bay Area Hospital
10.2005 - 12.2021

CNA2

Bay Area Hospital
07.2000 - 03.2004

Southwestern Oregon Community College

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