Jenny Sowry
Traditions Engaged Festival
Mooresville,NC
14
years of professional experience
Knowledgeable Box Office Associate with solid background in ticketing processes and customer service. Successfully handled high-volume ticketing operations, ensuring accuracy and efficiency. Demonstrated excellent problem-solving skills and effective communication in resolving customer inquiries and issues.
Work History
Ticketing Liaison
3 Months- Managed logistical details for events, ensuring smooth execution and adherence to timelines.
- Supported program planning by gathering feedback from participants to inform future initiatives.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Ticketing Liaison
3 Months- Coordinated logistics and communication between teams to ensure seamless festival operations.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Ticket Services Manager
4 Months- Developed training materials for staff on customer service best practices.
- Coordinated with production teams to streamline set design and installation processes.
- Led team meetings to align objectives and improve workflow efficiency.
- Resolved customer complaints in a professional and timely manner.
Ticket Services Manager
3 Years 7 Months- Analyzed operational challenges and proposed actionable solutions for improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Analyzed client requirements to develop tailored software solutions.
- Developed documentation for software applications, ensuring clarity and usability for end-users.
- Designed, tested, installed and monitored new systems.
Store Manager
4 Years- Supervised daily store operations, ensuring exceptional customer service and efficient workflow.
- Conducted regular audits of store displays to maintain compliance with brand standards.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
- Arts Management
- Dance Production & Choreography
High School Diploma
Skills
Customer service
Problem-solving abilities
Adaptability and flexibility
Innovative thinking
Timeline
Ticketing Liaison
Traditions Engaged Festival
07.2010 - 10.2010Read More
Ticketing Liaison
Kathak at the Crossroads Festival
07.2008 - 10.2008Read More
Ticket Services Manager
Contemporary American Theater Festival
05.2005 - 09.2005Read More
Ticket Services Manager
Jacob's Pillow Dance Festival
03.2001 - 10.2004Read More
Store Manager
Video Americain
03.1997 - 03.2001Read More
Hollins University
from Arts Management
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Goucher College
from Dance Production & Choreography
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Lathrop High School
High School Diploma
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