Jenny Stanek
Hamburg,NY
Summary
Strategic, creative and results-oriented leader with 20 plus years of successful operations management. Brings a track record of being able to quickly analyze business operations, facilitate change, challenge the status quo, drive initiatives and achieve results.
A skilled communicator; understands ideas must be conveyed with clarity inside an organization before
external success can be realized. Skilled in directing the daily activities and implanting improvements. Consistent record of developing others to promotions and positions of increased responsibility. Lifelong learner who consistently seeks out development assignments inside and outside the organization to gain new knowledge and expertise and increase scope of responsibility.
Overview
24
24
years of professional experience
Work History
Market Operations Manager
Carvana
Rochester, Buffalo And Syracuse NY
08.2020 - Current
- Overseeing daily operations accountable for performance, contributions, and service levels for operations department in three different offices across New York
- Drive efficiency and creativity within our lean team by identifying opportunities to improve operational processes
- Demonstrated project management skills. Able to track multiple work streams across business units towards a single timeline.
- Oversee and/or directly lead multiple projects concurrently with a strong attention to detail
- Experience leading through influence – ability to develop effective relationships
- Strong verbal and written communicator, with ability to make connections across disciplines
- Highly organized, capable of multitasking, and comfortable with a fast changing environment.
- Is knowledgeable of and enforces DOT regulations , traffic laws, DMV rules and regulations regarding certifications and licenses
- Manage safety and maintenance of delivery vehicle fleet including 30 haulers and 3 Jeeps
- Work collaboratively with all lines of business including inspection, repair , consumer branding, human resources , logistics , and other business partners to provide the best customer service .
- Establish KPIs, operating procedures, reporting and accountability programs.
- Assist in developing replicable processes and templates that others can use as standard SOP's to streamline processes
- Develop emergency management plans for theft, injury and severe weather.
- Mentoring new managers and team leads to company policy, NY state requirements and all tools, resources and guidance they need to be successful.
- Create and advocate for strong teams with that focus on personal development to build a bench, while promoting Carvana's culture
- Promotes an environment that supports diversity and reflects Carvana's brand standards, taking the lead to participate and schedule events to embrace our diverse employee base
- Entered into and graduated from a company training program to train senior leaders as a precursor to a Territory Manager position.
- Awarded a customer service award in 12/2021 and was celebrated as Market of the month in 4/2022
Operations Coach
Starbucks Coffee Company
Syracuse, NY
02.2020 - 06.2020
- Assessed each employee's individual strengths and delivered mentoring to improve when opportunities existed.
• Analyzed operational performance to identify pain points and provided actionable solutions.
• Improved store operations by working with Store managers to find creative solutions to problems.
• Collaborated on implantation of standard procedures, using innovative ways to make the work streamlined resulting in reducing labor costs by 10%
• Worked closely with District Manager and Regional Director to unite a complex market that is separated by geography
• Managed and improved various procedures, including gaps analysis, training & development and new program rollout.
• Identified key skill gaps and created training classes to effectively educate target individuals , reducing hourly turn over by 7% - Placed in a District Manager TLA ( Time limited assignment ) to support remote stores.
Store Manager
STARBUCKS COFFEE COMPANY
Buffalo, NY
09.1999 - 02.2020
- Assumed positions of barista, shift supervisor and assistant manager before promotion to store manager
- Multi-unit Management
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached employees in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings from 3 stars to 5 .
- Enforced adherence to policies, standards and security protocols.
- Implemented succession planning by training and developing associates into leadership positions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Education
Bachelor of Science - Business
SUNY Buffalo State
Buffalo, NY2004
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY2004
Skills
- Change management
- Operational Efficiency
- Process improvement
- Logistics Management
- Coaching and mentoring
- Relationship building
- Google suite
- Jira
- Greenhouse
- Tableau
- Homebase
- Workday
- Slack
- Salesforce
- Motive
- LinkedIn Recruiting
Timeline
Market Operations Manager
Carvana
08.2020 - Current
Operations Coach
Starbucks Coffee Company
02.2020 - 06.2020
Store Manager
STARBUCKS COFFEE COMPANY
09.1999 - 02.2020
Bachelor of Science - Business
SUNY Buffalo State
Bachelor of Science - Criminal Justice
SUNY Buffalo State