Jenny Starbuck
Hudson,FL
Summary
Customer-focused great customer relations skills. Balances requirements with preferences to help customers make optimal decisions. Reliable in preventing errors with well-prepared paperwork. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
20
20
years of professional experience
Work History
Optician
The Vision Center
08.2000 - 03.2020
- Encouraged customers' purchases by maintaining clean and orderly displays
- Prepared accurate work orders for labs with information on prescriptions, lens types and special coatings required
- Managed office administrative, optical and disposable supplies
- Delivered lowest possible prices and highest quality to customers by working closely with laboratories and suppliers
- Controlled customers' expectations through consistent monitoring of wait times and open communication with customers
- Protected patients' personal health information in line with HIPAA standards by carefully following requirements
- Provided expert eyewear recommendations based on prescriptions, client vocations and personal needs.
Optician
Kresge Eye Institute
09.1999 - 08.2000
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Education
Completed Coursework Towards Liberal Arts / Business -
Schoolcraft College
Livonia, MISkills
- Supply management
- Hospitality and accommodation
- Insurance confirmation, authorization, and billing
- Account receivable for insurance and patients
- Appointment scheduling
- Repairing Glasses
- Insurance Billing
- Optical dispensing
Additional Information
Proficient with Optometric instruments such as lensometer, tonometer, fundus camera and auto refractor.
Timeline
Optician
The Vision Center
08.2000 - 03.2020
Optician
Kresge Eye Institute
09.1999 - 08.2000
Completed Coursework Towards Liberal Arts / Business -
Schoolcraft College
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