Jenny Stauffer
Spanish Fork,UT
Summary
Proven leader with a track record of enhancing customer satisfaction through effective communication and leadership skills. Demonstrated adaptability and organizational prowess, significantly improving workplace efficiency. Excelled in client relationship building, ensuring high levels of repeat business and minimal customer complaints.
Overview
5
5
years of professional experience
Work History
Receptionist
Alpine Pediatrics
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
E-Commerce Personal Shopper
Maceys
09.2021 - 12.2023
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating commitment to outstanding service at all times.
Cashier
Maceys
11.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within th workplace environment.
Shift Leader
Chick-fil-A
04.2019 - 09.2020
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
Education
Bachelor of Science - English Teaching
Brigham Young University
Provo, UTBachelor of Science - English Education
Utah State University
Logan, UT12.2023
High School Diploma -
Ridgeline High School
Millville, UT05.2021
Skills
- Effective communication
- Client relationship building
- Organizational skills
- Adaptability and flexibility
- Active listening
- Leadership experiences
- Multitasking capabilities
- Order processing efficiency
- Interpersonal skills
- Customer Service
Timeline
Receptionist
Alpine Pediatrics
01.2024 - Current
E-Commerce Personal Shopper
Maceys
09.2021 - 12.2023
Cashier
Maceys
11.2020 - 09.2021
Shift Leader
Chick-fil-A
04.2019 - 09.2020
Bachelor of Science - English Teaching
Brigham Young University
Bachelor of Science - English Education
Utah State University
High School Diploma -
Ridgeline High School
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