Jenny Swanson
Guthrie
Summary
Dynamic Computer Support Technician with a proven track record at the Oklahoma Office of Management and Enterprise Services. Expert in software installation and technical support, I excel in problem resolution and customer relations. Successfully streamlined IT processes and enhanced system performance, ensuring operational efficiency and robust data security. Professional with strong background in providing technical support and resolving complex issues efficiently. Adept at diagnosing and troubleshooting hardware and software problems, ensuring seamless system operations. Known for strong teamwork and adaptability in dynamic environments. Solid background in coordinating support services. Successfully managed multiple projects and provided comprehensive administrative assistance to ensure smooth operations. Demonstrated excellent problem-solving skills and effective communication to enhance team efficiency.
Overview
11
11
years of professional experience
Work History
Computer Support Technician
Oklahoma Office of Management and Enterprise Services
12.2023 - Current
- Streamlined IT processes by developing and maintaining comprehensive documentation of policies, procedures, and user guides.
- Supported business continuity efforts by creating backup strategies for critical data storage systems and testing their effectiveness regularly.
- Collaborated with team members to diagnose complex technical issues and develop effective resolutions.
- Maintained a secure computing environment by staying up-to-date with industry best practices and ensuring the proper application of security protocols.
- Enhanced system performance by troubleshooting hardware and software issues, and implementing efficient solutions.
- Assisted in the planning and execution of company-wide technology upgrades to ensure a seamless transition for all employees.
- Provided exceptional customer service, resolving technical problems for end-users via phone, email, and in-person consultations.
- Optimized computer performance through regular system cleanups, driver updates, and hardware upgrades when necessary.
Support Services Coordinator I
Oklahoma Department of Human Services
04.2021 - 12.2023
- Created and administered training on new and existing OKDHS policy and procedures.
- Managed multiple projects concurrently, ensuring timely completion and high-quality deliverables.
- Completed detailed reports regarding inspection, evaluation, and maintenance status, which includes recommendations for a plan of action addressing deficiencies.
- Monitored contracts, vendors, and completion and delivery of services.
- Made and followed up with building maintenance orders and requests to completion.
- Handled new hire onboarding and laptop setup.
Administrative Assistant II
Oklahoma Department of Human Services
07.2014 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Direct executive support to County Director and leadership.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Education
High School Diploma -
Guthrie High School
Guthrie, OK05-2007
Skills
- Software installation
- Administrative Support
- Customer relations
- Problem resolution
- Payment processing
- Microsoft Office Suite
- Technical support
- Critical thinking
Timeline
Computer Support Technician
Oklahoma Office of Management and Enterprise Services
12.2023 - Current
Support Services Coordinator I
Oklahoma Department of Human Services
04.2021 - 12.2023
Administrative Assistant II
Oklahoma Department of Human Services
07.2014 - 04.2021
High School Diploma -
Guthrie High School
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