JENNY TALUSAN
Eugene,OR
Summary
Excellent interpersonal skills with people from diverse backgrounds, including broad range of university employees, property managers, escrow officers, loan underwriters, contractors and realtors. Proven ability to lead, supervise, and train staff. Collaborative leader dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic settings. Creative problem solver skilled at dealing with difficult topics and people.
Overview
14
14
years of professional experience
Work History
Manager, Employee Housing Program
University of CA Santa Cruz
Santa Cruz, CA
01.2018 - Current
- Manage 51-unit rental program and 238-unit for-sale program located within UCSC campus
- Oversee 3 full time employee and monitor work of several vendors/contractors
- Compiled data highlighting key metrics to report information, determine trends and identify methods for planning and budget
- Collaborated across university departments
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Developed and maintained meaningful relationships with residents and contractors
- Provided new campus employees of all levels counseling to educate them on various housing and home loan options
Loan Coordinator & Analyst, Employee Housing
University of CA
Santa Cruz, CA
01.2015 - 01.2018
- Provide detailed housing and loan information to diverse range of university employees including staff, faculty and senior management, requiring high level of diplomacy, customer service and communication skills
- Interpret, apply and educate applicants and residents on housing policies and procedures
- Manage housing waiting lists with over 400 applicants
- Oversee program accounts payable and receivable
- Audit monthly and yearly program finances, prepare regular financial reports, analyze financial trends and provide potential solutions for any issues that arise
- Communicate efficiently with loan underwriters, escrow officers, appraisers, realtors, etc.
- Recommended loan approvals and denials based on application reviews.
Program Assistant
University of CA Santa Cruz
Santa Cruz, CA
01.2014 - 01.2015
- Serve as primary housing contact for campus employees, requiring strong interpersonal and communication skills via email, telephone, and one on one meetings
- Coordinate rental waiting list, requiring strong organizational and problem-solving skills
- Provide incoming residents with program information, including policies and procedures, applications, rental agreements, collection of security deposit and rent
- Respond to resident issues and complaints and help coordinate maintenance and repair services
- Assist residents with issues related to transition in and out of their apartments
- Audit and reconcile program invoices, prepare purchase requisitions
Research Assistant, ITeen
University of Massachusetts
Boston
01.2012 - 01.2013
- Served as Health Coach for girls ages 10-14 from varying cultural, ethnic and economically diverse backgrounds
- Administered questionnaires and eligibility screeners over phone utilizing strong interpersonal and customer service skills while ensuring participants understood study policies, procedures and program requirements
- Assisted in design, development and programming of online program materials for study website including handouts and videos on nutrition and physical activity
- Creation of weekly, semi-scripted health coaching sessions
- Conducted regular correspondence with study participants and staff through email and phone
- Worked independently and under pressure with frequent interruptions and changing priorities
- Managed participant expenses
- Created training material and trained new employees and interns
Executive Assistant and Office Manager
Wellness Workday
Hingham, MA
01.2008 - 01.2011
- Managed emails, appointments, and travel arrangements for company CEO
- Scheduled, organized, and worked various health fair and wellness events, representing company as health and wellness educator
- Designed and created marketing material such as flyers and posters for health fairs and wellness events
- Assisted in creation and editing of nutrition handouts, manuals, personal diets, classroom material, intervention material, behavioral coaching material, meeting agendas and minutes, weekly and monthly newsletters, behavioral health programs and health promotion programs
- Represented company as liaison for corporate clients
- Managed payroll and bookkeeping/accounting, maintained records and confidential files
- Created training material, trained and supervised new employees and dietetic student interns
- Efficiently managed multiple complex calendars for various clients and employees
Member Service Representative
Harvard Pilgrim Health Care
Quincy, MA
01.2006 - 01.2008
- Provided thorough information on benefits, eligibility and enrollment policies to members while maintaining full compliance with all HIPAA regulations
- Worked effectively under pressure, attention to changing priorities, analyzed complex information, and successfully problem solved in fast-paced environment
- Resolved customer inquiries through multiple channels and acted as member advocate
Education
Bachelor’s of Science - Health Science
University of Massachusetts, College of Nursing and Health Sciences
2013
Skills
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Team Leader and Player
- Management skills
- Problem-solving
- Time management
Timeline
Manager, Employee Housing Program
University of CA Santa Cruz
01.2018 - Current
Loan Coordinator & Analyst, Employee Housing
University of CA
01.2015 - 01.2018
Program Assistant
University of CA Santa Cruz
01.2014 - 01.2015
Research Assistant, ITeen
University of Massachusetts
01.2012 - 01.2013
Executive Assistant and Office Manager
Wellness Workday
01.2008 - 01.2011
Member Service Representative
Harvard Pilgrim Health Care
01.2006 - 01.2008
Bachelor’s of Science - Health Science
University of Massachusetts, College of Nursing and Health Sciences
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