Jenny Thompson

Work History

PNC

06.2021 - Current

Lead cross-functional teams in successful development and launch of modernized Bill Pay Platforms, resulting in 30% increase in customer satisfaction.
Develop and execute product road maps.
Manage product backlog, prioritizing features and enhancements based on business value and customer feedback to maximize product success and revenue growth.
Consult with stakeholders to assess needs and propose optimal solutions.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues

PNC

08.2020 - 06.2021

Led cross-functional teams of designers, architects, and developers to define and deliver innovative Bill Pay user experiences in both desktop and digital channels.
Defined and executed comprehensive user-centric design strategies, ensuring consistent delivery of high quality experiences that aligned with business goals and customer needs.
Collaborated closely with key stakeholders, including executives and business partners, to gather and evaluate user feedback, driving continuous improvement and iteration of design solutions.

PNC

07.2016 - 08.2020

Implemented Agile methodologies to streamline product development processes, resulting in 20% reduction in time to market for new features and enhancements.
Owned and prioritized product backlog.
Negotiated with teams to manage requirement and release dependencies.
Managed capacity to ensure greater throughput and deliver quality products with flawless implementation.
Oversaw entire product deployments from vision and creation to rollout and delivery.
Achieved outstanding results including increased revenue by $3.2M, saved $3M in costs, increased accounts by 211,000 per year.

PNC

07.2007 - 07.2016

Optimized workflows through deployment of new systems and components.
Improved system performance by reviewing current processes and recommending improvements.
Served as main system analyst on credit card origination projects with focus on adjudication rules, scorecard builds, credit bureau attribute use and identification, pre-screened offers and solicitations
Facilitated JAD sessions and requirement reviews with all levels of stakeholders to define processes that meet business needs
Coordinated offshore resources and provides on call support for vendor supported applications

National City Bank

11.2004 - 07.2007

Defined technical requirements of new products, enhancements and upgrades to multiple systems
Provided on going system support for production area originating over 175,000 transactions per year totaling more than 8 billion dollars
Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

National City Bank

04.2001 - 11.2004

Obtained computer system access for new and existing employees
Maintained department contingency plan
Acquired quotes and ordered new computer hardware and/or software
Audited and returned unused equipment which resulted in $1500.00 monthly decrease in budget reporting
Trained business personnel in use of systems.