Overview
Work History
Education
Skills
Timeline
Generic

JENNY Toledo

Long Island City,NY

Overview

25
25
years of professional experience

Work History

Studio Manager

Tracy Anderson Method
New York, NY
03.2023 - Current
  • Oversee entire studio logistics and client services including group classes, private training, retail sales, and special events.
  • Increase studio revenue through membership and private training growth (sales pipeline management), client retention, and generating retail sales.
  • Maintain thorough knowledge of Tracy Anderson Method services, programs, trainers and products, as well as current knowledge of key competitors
  • Foster and develop a high-performing studio by training, motivating, and management entire team (Front Desk and Housekeeping).
  • Conduct daily walk-throughs of the studio to ensure it adheres to brand standard.
  • Review and adjust billing processes & procedures and approve/manage any exceptions to standard billing. Collect outstanding dues from charge-backs.
  • Oversight of inventory and sales of all retail within our POS system.
  • works well with MindBody software

Spa Operations Manager

Equinox Hotel
Manhattan, NY
09.2021 - 12.2022
  • Managed scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Reviewed material shortages, stock outages and safety stock levels while working with buyers, material planners, schedulers and manufacturing to meet customer requirements.
  • Maintained and organized important files such as purchase orders and invoices.
  • Contacted suppliers to verify shipment details.

Spa Administrative Regional Manager

The Red Door Salon & Spa
New York, NY
06.2017 - 03.2020
  • Reduced amount of employee overtime by 15% by effectively delegating tasks.
  • Including new hires paperwork/processing, benefits enrollment, leave of absence, payroll adjustments,time off request, etc.
  • Monitors, tracks and maintains FMLA request, leave of absence forms.
  • Provides written and verbal communications to employees to ensure a thorough understanding of related guidelines.
  • Overseeing 6 locations through the New York Region.
  • Worked under Senior Vice President

Guest Service Team Leader

The Red Door Salon & Spa
New York, NY
08.2015 - 06.2017
  • Worked closely with Guest services reception.
  • Provide the highest level of customer service, as well as a general attitude that staff must convey in order to impress the salon guest.

Salon Manager/ Personal Assistant

Licari Licari
New York, NY
08.1999 - 08.2015
  • Worked with high end celebrities.
  • Maintain schedules for Frontdesk staff and managed opening and closing procedures.
  • Scheduled appointments for my boss on a high level, reserved flights.
  • Traveled with the owner to take notes and dictation at meetings.

Education

Bachelor of Arts -

Hunter College of The City University of New York
New York, NY
05-1999

High School Diploma -

John Bowne High School
1995

Skills

  • Team Leadership and development
  • Create schedules Process employees updates and status changes
  • Hires/termination status
  • 20 years of Salon and Spa experience Excel
  • Benefits
  • Excel
  • Payroll

Timeline

Studio Manager

Tracy Anderson Method
03.2023 - Current

Spa Operations Manager

Equinox Hotel
09.2021 - 12.2022

Spa Administrative Regional Manager

The Red Door Salon & Spa
06.2017 - 03.2020

Guest Service Team Leader

The Red Door Salon & Spa
08.2015 - 06.2017

Salon Manager/ Personal Assistant

Licari Licari
08.1999 - 08.2015

Bachelor of Arts -

Hunter College of The City University of New York

High School Diploma -

John Bowne High School

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JENNY Toledo