Jenny Tortola
Fayetteville,GA
Summary
Experienced customer service professional with a strong commitment to promoting a positive experience and welcoming environment. Expert in building authentic connections through active listening and reflective engagement, ensuring that each customer's needs are met with respect and empathy. Proven track record of implementing customer-focused strategies that promote respect, honesty, and integrity. Skilled at adapting communication approaches to diverse audiences, enhancing overall customer satisfaction and loyalty through genuine and sincere interactions.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
City of Peachtree City
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Children's Small Group Leader
Southside Church
04.2015 - Current
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
Homemaker
Self Employed
01.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bartender
Boston Beer Garden
01.2007 - 12.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Holiday Watersports
10.2002 - 12.2006
- Responsible for scheduling for parasailing and aquatic tours.
- Tour guide and beach attendant.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Butler Ford Mercury of Milledgeville
10.2000 - 09.2002
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Enjoyed learning the sales product and educating customers on the operation and functionality of the vehicle.
Banquet Server and Cook
Reynolds Plantation at Lake Oconee
01.1998 - 07.2001
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Operated beverage cart on golf course, demonstrating strong social skills.
Education
Certified Personal Trainer
National Academy of Sports Medicine
01-2025
High School Diploma -
Putnam County High School
Eatonton, GA05.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint resolution
Hobbies
- Amateur tennis player and ALTA captain, 2 time City Champions
- Avid runner and fitness aficionado
- Youth advocate, teaching better life skills and assisting with social development
- Travel enthusiast
Timeline
Customer Service Representative
City of Peachtree City
06.2023 - Current
Children's Small Group Leader
Southside Church
04.2015 - Current
Homemaker
Self Employed
01.2008 - Current
Bartender
Boston Beer Garden
01.2007 - 12.2007
Customer Service Representative
Holiday Watersports
10.2002 - 12.2006
Sales Associate
Butler Ford Mercury of Milledgeville
10.2000 - 09.2002
Banquet Server and Cook
Reynolds Plantation at Lake Oconee
01.1998 - 07.2001
Certified Personal Trainer
National Academy of Sports Medicine
High School Diploma -
Putnam County High School
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