JENNIFER TRAVELSTEAD
Loganville,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Efficient medical scheduler with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Scheduler
Northside Hospital
03.2024 - 10.2024
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Increased customer service success rates by quickly resolving issues.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
Certified trainer/sever
Longhorn Steakhouse
08.2020 - 03.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer service, sales, different office roles
Banyan Biofuels
10.2014 - 09.2016
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained up-to-date knowledge of product and service changes.
Medical assistant
Weston Dermatology
05.2010 - 10.2014
- Assisted Dr
- In all procedures, biopsies, and cosmetic
- Made sure patient rooms were stocked and ready for the day
- All instruments sanitized
Education
nursing, medical billing
Gwinnett Tech
01.2003
Certified Medical Assistant -
Concorde Career Institute
01.1998
Skills
- Excellent communication skills
- Deadline tracking
- Excellent in fast pace environments
- EMR experience
- HIPAA Compliance
- Strong Organization
- Insurance Verification
- Patient Relations
- Multi-line telephone system control
- Adaptable and Flexible
- Problem-Solving
- Attention to Detail
- Multitasking
Keyskillscommunication
- Excellent communication skills
- Multitasking
- Excellent in fast pace environments and difficult situations
- Experienced Medical Assistant in scheduling, written and verbal communication.
- Experience in dermatology and family practice medicine.
- Skilled in preparing patients for different medical and cosmetic procedures.
- Stocking rooms and sample closets, and restocking patient exams.
- Sterilizing all equipment.
References
- Crystal Antonoglou, office manager, 954-330-1597
- Alon Amit, business owner, 954-494-4902
- Solomon Bazuaye, 770-338-0646
- Andrew Sosa, scheduling supervisor, 678-614-7116
Education and Experience
- Concorde Career Institute, Certified Medical Assistant, 12/98
- Gwinnett Tech, Classes in nursing, medical billing, 01/01-05/03
- Certified trainer/server, Longhorn Steakhouse, 800 Lawrenceville-Suwanee Road, Lawrenceville, GA, 30043, 700-338-0646, 08/31/20
- Customer service, sales, different office roles, Banyan Biofuels, 2805 E Oakland Park Blvd #395, 954-494-4902, 10/14, 09/16
- Medical assistant, Weston Dermatology, 1040 Weaston Road #2200, 954-384-6262, 05/15/10, 10/16/14, Assisted Dr. in all procedures, biopsies, and cosmetic., Made sure patient rooms were stocked and ready for the day., All instruments sanitized.
Timeline
Scheduler
Northside Hospital
03.2024 - 10.2024
Certified trainer/sever
Longhorn Steakhouse
08.2020 - 03.2024
Customer service, sales, different office roles
Banyan Biofuels
10.2014 - 09.2016
Medical assistant
Weston Dermatology
05.2010 - 10.2014
Certified Medical Assistant -
Concorde Career Institute
nursing, medical billing
Gwinnett Tech
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