Jenny Unpingco
El Paso,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in client service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Client Service Representative
ADP
09.2023 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Case Manager Assistant
HCA Healthcare Inc.
03.2023 - 09.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Case Manager
La Mente Behavioral Health
09.2021 - 03.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Science - Psychology
The University of Texas At El Paso
El Paso, TX05-2021
Skills
- Customer Support
- Payment Processing
- Call center experience
- Customer Focus
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Dependable and Responsible
Additional Information
- Consistently completed each fiscal month as a top performer at ADP
Timeline
Client Service Representative
ADP
09.2023 - Current
Case Manager Assistant
HCA Healthcare Inc.
03.2023 - 09.2023
Case Manager
La Mente Behavioral Health
09.2021 - 03.2023
Bachelor of Science - Psychology
The University of Texas At El Paso