Jenny Urquiza
Trabuco Canyon,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar Tree
Rancho Santa Margarita, CA
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Little Caesars Pizza
Rancho Santa Margarita, CA
08.2020 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Associate
Which Wich
Rancho Santa Margarita, CA
10.2019 - 03.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
ADT - Psychology
Saddleback College
Mission Viejo, CA12.2023
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2020
Skills
- Effective Selling Techniques
- Financial Management
- Maximizing Profitability
- Customer Relations
- Training
- Money Handling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
06.2021 - Current
Assistant Manager
Little Caesars Pizza
08.2020 - 05.2021
Associate
Which Wich
10.2019 - 03.2020
ADT - Psychology
Saddleback College
High School Diploma -
Trabuco Hills High School