Bilingual Administration Specialist with over 15 years of experience in real estate administration and customer service. Proven ability to manage complex leasing processes, draft and review legal documents, and provide exceptional support to diverse teams. Skilled in effective communication, workflow planning, and customer relations in both English and Spanish.
• Reviewed and approved all ground ownership change paperwork, Tenant Lease and Amendment documents, and related termination packages, ensuring compliance with company procedures and database accuracy.
• Collaborated with Legal, Title, Accounting, and Site Leasing departments to research and disseminate Lease information as required.
• Ensured timely commencement of domestic and international Tenant and Ground Leases, meeting quarterly performance targets.
• Analyzed and established revenue-sharing amounts for South African and Canadian ground leases, addressing revenue-sharing reductions for Canadian Tenants related to Anchor Tenants.
• Assisted with Tenant and Ground reconciliations, department audits, and various assigned projects.
• Trained and mentored new Site Administration Specialists to achieve departmental goals and provide quality customer service.
Determined accurate rent commencement dates to prepare approval forms and notifications for new Leases and Amendments.
• Tracked Tenant installations, coordinating with Regional Site Managers to ensure compliance and timely execution.
• Provided customer service by resolving inquiries and issues from customers, accounting, and field personnel.
• Facilitated the training and development of new Site Administration Specialists.