Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Vargas

West Palm Beach,FL

Summary

Bilingual Administration Specialist with over 15 years of experience in real estate administration and customer service. Proven ability to manage complex leasing processes, draft and review legal documents, and provide exceptional support to diverse teams. Skilled in effective communication, workflow planning, and customer relations in both English and Spanish.

Overview

28
28
years of professional experience

Work History

Real Estate Administrator II, International Ground Leasing

SBA Communications Corporation
07.2019 - Current
  • Review leases and related legal documents associated with ground and tower leasing for domestic and international sites
  • Proficiently review, draft, prepare, and evaluate leases in both English and Spanish, providing administrative support to International Country Managers and Attorneys
  • Conduct thorough reviews of Chain of Title and legal descriptions, drafting and editing documents as necessary
  • Assist in reviewing and approving Right to Proceed (RTP) packages, ensuring compliance with company standards
  • Analyze and process Ground Expansion requests, including pricing negotiations and amendments, while maintaining a detailed ground expansion tracker
  • Collaborate with various departments to obtain language approvals and draft necessary documents, ensuring clarity and accuracy
  • Provide backup assistance with drafting for Domestic Tenant Leasing, leveraging bilingual skills for translation when needed
  • Review consent for construction requests from Crown and American Towers and submit to Donald for approval.

  • Manage the entire process for B-01 and S-01 for Verizon, T-Mobile, and ATT at Walmart, UPRR, and Lennar Sites, including drafting, revising, sending for signature, and processing in CLM. I will also draft for Dish once the Terms sheets are available.
  • Serve as the point of contact for all government agencies and process renewal agreements, including follow-ups and outreach to different departments at SBA.
  • Initiate the process for ground lease expansions at government sites.
  • Collaborate with legal on sites that require decommissioning.
  • Provide the legal team with summaries of terms, termination, and relocation rights.
  • Work with third-party companies to obtain appraisals on government sites and submit them to Alyssa for review.
  • Conduct financial analyses on sites before sending to Donald, particularly when ground rent exceeds tenant revenue.

Sr. Site Administration Specialist

SBA Communications Corporation
09.2015 - 06.2019
  • Assisted Site Leasing in drafting new agreements and amendments, ensuring all relevant information such as rent increases and site details were accurately reflected
  • Reviewed and approved ground ownership change paperwork, Tenant Lease, and Amendment documents, ensuring compliance with company procedures
  • Collaborated with Legal, Title, Accounting, and Site Leasing departments to research and disseminate lease information
  • Ensured timely commencement of domestic and international Tenant and Ground Leases to meet quarterly performance targets
  • Analyzed and established ground revenue-sharing amounts for South African and Canadian leases, addressing issues related to revenue-sharing reductions for Canadian Tenants
  • Supported Tenant and Ground reconciliations, participated in department audits, and contributed to various projects as assigned

Site Administration Specialist III

SBA Communications Corp.
07.2012 - 09.2015

• Reviewed and approved all ground ownership change paperwork, Tenant Lease and Amendment documents, and related termination packages, ensuring compliance with company procedures and database accuracy.


• Collaborated with Legal, Title, Accounting, and Site Leasing departments to research and disseminate Lease information as required.


• Ensured timely commencement of domestic and international Tenant and Ground Leases, meeting quarterly performance targets.


• Analyzed and established revenue-sharing amounts for South African and Canadian ground leases, addressing revenue-sharing reductions for Canadian Tenants related to Anchor Tenants.


• Assisted with Tenant and Ground reconciliations, department audits, and various assigned projects.


• Trained and mentored new Site Administration Specialists to achieve departmental goals and provide quality customer service.

Site Administration Specialist II

SBA Communications Corp.
03.2012 - 07.2012

Determined accurate rent commencement dates to prepare approval forms and notifications for new Leases and Amendments.


• Tracked Tenant installations, coordinating with Regional Site Managers to ensure compliance and timely execution.


• Provided customer service by resolving inquiries and issues from customers, accounting, and field personnel.


• Facilitated the training and development of new Site Administration Specialists.

Bilingual Customer Service/Up-Selling/Retention Account Specialist

T-Mobile
08.2005 - 03.2012
  • Delivered excellent customer service, building customer satisfaction and loyalty
  • Resolved a wide range of customer inquiries effectively and efficiently
  • Conducted research on billing inquiries, providing adjustments and credits as needed
  • Promoted products and services to enhance the customer experience

Bartender

Broadway Brewery Co
06.2001 - 01.2002
  • Prepared and served drinks while ensuring proper ID verification
  • Maintained a clean and well-stocked bar environment

Sales Representative

Millennium
05.2000 - 04.2001
  • Assisted customers with selecting plans and handsets tailored to their needs
  • Managed credit checks and processed payments

Federal Employee Program Representative

Blue Cross Blue Shield of Florida
06.1999 - 02.2000
  • Managed claim functions and provided customer service for medical claims

Photo Lab Technician

Eckerd Photo Express
07.1998 - 11.1999
  • Processed film and managed quality control of photo prints
  • Provided customer service and resolved issues related to merchandise

Cashier

Winn Dixie
01.1997 - 07.1998
  • Scanned merchandise and processed transactions accurately
  • Maintained cash drawer accuracy and balanced receipts
  • Trained new cashiers and assisted customers in locating items

Education

Some Classes - Business Management

La Guardia Community College

High School Diploma -

Robert E. Lee High School
Jacksonville, FL

Skills


  • Leadership: Assisted with training and development of Site Administration Specialists to achieve departmental goals while providing quality customer service
  • Influencing: Demonstrated effective influencing tactics and strategies during the decision-making process, providing training and coaching
  • Effective Communication: Strong ability to transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors
  • Strategic Workflow Planning: Directed the workflow and coordinated the daily work of the department, prioritizing tasks to ensure timely commencement of Tenant and Ground Leases
  • Research: Knowledgeable in proper research and dissemination of Ground and Tenant Lease information
  • Customer Service: Provided excellent customer service, resolving inquiries and issues individually or with the assistance of other departments
  • Microsoft Teams
  • Nitro Pro
  • SharePoint
  • Great Plains
  • Property Management Database (PMD)
  • Customer Lifecycle Management (CLM)
  • Multitasking
  • Problem Solving
  • Researching
  • Training
  • Effective Communication

Timeline

Real Estate Administrator II, International Ground Leasing

SBA Communications Corporation
07.2019 - Current

Sr. Site Administration Specialist

SBA Communications Corporation
09.2015 - 06.2019

Site Administration Specialist III

SBA Communications Corp.
07.2012 - 09.2015

Site Administration Specialist II

SBA Communications Corp.
03.2012 - 07.2012

Bilingual Customer Service/Up-Selling/Retention Account Specialist

T-Mobile
08.2005 - 03.2012

Bartender

Broadway Brewery Co
06.2001 - 01.2002

Sales Representative

Millennium
05.2000 - 04.2001

Federal Employee Program Representative

Blue Cross Blue Shield of Florida
06.1999 - 02.2000

Photo Lab Technician

Eckerd Photo Express
07.1998 - 11.1999

Cashier

Winn Dixie
01.1997 - 07.1998

Some Classes - Business Management

La Guardia Community College

High School Diploma -

Robert E. Lee High School
Jenny Vargas