Jenny Visperas
Mililani
Summary
Compassionate Audiology Technician offering 6-year background operating high-end technology and procedures to treat and diagnose patients with hearing and balance problems in Kapiolani Medical Center for Women and children. Excellent problem-solver with expertise in assistive listening devices, hearing conservation and hearing aid management. Dynamic professional committed to interacting with patients to help cope with hearing loss.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Fresenius Medical Care NA
07.2018 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient comfort by providing compassionate care and maintaining a clean, safe dialysis environment.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Increased clinic efficiency by maintaining up-to-date patient records and consistently updating treatment plans as needed.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive patient care plans that addressed individual needs and preferences.
- Contributed to higher patient satisfaction levels by addressing concerns quickly, professionally, and empathetically.
- Promoted a supportive environment for patients undergoing dialysis treatment through active listening and clear communication skills.
- Educated patients on proper self-care techniques to manage kidney disease symptoms more effectively at home.
- Streamlined administrative tasks such as scheduling appointments, managing supplies inventory, and preparing billing documentation for increased productivity.
- Maintained compliance with federal regulations governing dialysis facilities by staying current on industry updates and implementing necessary changes promptly.
- Developed strong relationships with patients'' families through open communication channels and consistent updates on progress or setbacks in treatment plans.
- Improved overall staff performance by participating in training sessions, sharing knowledge with colleagues, and fostering a team-oriented work environment.
- Demonstrated commitment to professional growth by attending relevant seminars or workshops related to the field of dialysis patient care technology regularly.
- Supported facility-wide initiatives aimed at improving quality of care for all patients receiving dialysis services within the organization.
- Participated in continuous quality improvement efforts such as data collection, analysis, and implementation of evidence-based best practices tailored specifically for our clinic setting.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted in the training and onboarding of newly hired Dialysis Patient Care Technicians to maintain a high standard of care across the team.
- Optimized patient outcomes by closely monitoring progress and making timely adjustments to treatment plans in consultation with healthcare professionals as necessary.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cared for patients by providing personal assistance and ambulation.
- Assisted physicians in diagnosis and treatment of patients.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Administered medications and treatments according to physician orders.
- Utilized medical software to document and track patient progress.
- Performed diagnostic tests and reported results to healthcare providers.
- Evaluated patient histories and medical records for accuracy and completeness.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Monitored patients during surgeries and identified specific response patterns.
- Instructed patients in at-home care and continued treatments.
- Advised patients and families on health topics pertinent to care and treatment.
Audiology Technician
Kapiolani Medical Center For Women And Children
04.2012 - 06.2018
- Improved patient care by effectively conducting hearing tests and accurately documenting results.
- Enhanced patient satisfaction by providing clear explanations of test procedures and addressing any concerns or questions.
- Assisted audiologists in diagnosing hearing disorders through the preparation and administration of comprehensive audiological evaluations.
- Streamlined clinic operations by maintaining organized records of patient appointments, test results, and treatment plans.
- Contributed to a positive clinic environment by maintaining clean and well-stocked workspaces for staff and patients.
- Supported office efficiency by scheduling appointments, managing phone lines, and updating patient information in electronic health records systems.
- Collaborated with audiologists to develop individualized rehabilitation programs for patients with hearing loss or balance issues.
- Increased accessibility for patients by maintaining and repairing assistive listening devices such as hearing aids, cochlear implants, and FM systems.
- Facilitated communication between audiologists and patients, ensuring that all parties understood treatment options and expected outcomes.
- Provided thorough training to patients on the proper use, care, and maintenance of their hearing devices for optimal performance.
- Boosted patient retention rates by providing ongoing support, troubleshooting device issues, and making necessary adjustments to improve comfort or effectiveness.
- Conducted regular equipment calibration checks to ensure accurate test results for both diagnostic purposes and follow-up evaluations.
- Optimized clinic workflow by efficiently setting up examination rooms with necessary equipment prior to patient appointments.
- Ensured timely ordering of supplies needed for testing procedures while adhering to budget constraints.
- Maintained strong relationships with hearing aid manufacturers to stay informed about new products or advancements in technology relevant to our clients'' needs.
- Promoted a safe working environment by following established infection control protocols during testing procedures.
- Continually expanded knowledge within the field through participation in professional development courses or workshops related to audiology.
- Worked closely with other healthcare professionals, such as speech-language pathologists and ENT specialists to provide comprehensive care for patients.
- Assisted in the development and implementation of clinic marketing strategies to increase community awareness of audiology services.
- Provided support during hearing screenings at community events or local schools, increasing early detection and intervention efforts for individuals with hearing concerns.
- Maintained up-to-date record of patient information, treatment plan and progress with Hitrack EHDI Data management system.
- Administered audiometric and speech and language tests to evaluate extent of impairment in patients.
- Conducted research on hearing or speech topics to help in development of procedures, technology or treatments.
- Interpreted diagnostic data to identify and develop treatment plans for patient hearing problems.
- Tracked patient recovery process to determine need for change in treatment.
- Used curettes and irrigators to clean patients' auditory canal to properly fit and tune cochlear plants.
- Educated public on prevention of hearing loss and tinnitus.
- Counseled and instructed clients in techniques to improve hearing or speech impairment such as sign language or lip-reading.
- Conducted auditory evaluations by measuring noise levels to determine hearing suitability.
- Educated clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Tested hearing with complete audiological examinations.
- Administered air conduction, bone conduction and speech audiometry tests.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
- Assisted audiologists in performing aural procedures such as real ear measurements, speech audiometry and cochlear implant mapping.
- Diagnosed and treated hearing or related disabilities under direction of audiologist.
Education
High School Diploma -
Mililani High School
Mililani Town, HI06.2008
Skills
- Patient Observation
- Vital Signs Monitoring
- Patient Education
- Data Collection
- Patient Services
- CPR Certification
- Basic Life Support
- Infection Control Standards
- Professional Bedside Manner
- Adaptability
- Teamwork Abilities
- Attention to Detail
- Medication Administration
- Organizational Skills
- Empathy and Compassion
Timeline
Patient Care Technician
Fresenius Medical Care NA
07.2018 - Current
Audiology Technician
Kapiolani Medical Center For Women And Children
04.2012 - 06.2018
High School Diploma -
Mililani High School
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