Jenny Vo
Wake Forest,NC
Summary
Dedicated and results-oriented professional seeking a challenging position to utilize my expertise in leading cross-functional quality and process improvement initiatives, mentoring specialists and analysts, and driving organizational excellence. Aiming to contribute my skills in problem-solving, project management, and fostering customer-centric approaches to enhance overall efficiency and effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OMSS Information Systems Specialist
UNC Health
10.2021 - Current
- Collaborated with upper management to establish goals, performance standards, training, efficiency improvements, and service projects that resulted in 10% reduced cost, 93% reduction in quality issues.
- Maintained database systems to track and analyze operational data, ensuring accurate and up-to-date information.
- Managed team usage of ECHO database including electronic privileges, file, and email automation, and testing and evaluation of system updates.
- Responsible for the administration and maintenance of the ECHO database and team's internal drive with quarterly cleaning for accurate information in the system.
- Worked collaboratively in a team environment with Department Coordinators and other UNC Health staff to ensure thorough follow up with providers on an incomplete applications.
Fitness Coach
Front Line Fitness
06.2021 - Current
- Achieved highest client retention, recognized twice as Coach of the Quarter for exceptional contributions to client success and program excellence.
- Collaborated with peers to innovate and implement new fitness programs, contributing to the expansion of service offerings.
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Developed and implemented a comprehensive fitness assessment system, enhancing participant progress tracking and training effectiveness.
- Motivated and guided clients with a positive and inclusive approach, resulting in increased customer satisfaction and word-of-mouth referrals.
OMSS Credentialing Specialist
UNC Health
07.2017 - 10.2021
- Advocated for staff members, helping to identify and resolve conflicts.
- Assisted the supervisor by providing training and onboarding support for new employee to ensure a smooth integration into workflows and processes.
- Conducted primary source verifications such as background checks and board certifications to ensure accuracy and compliance.
- Improved office efficiency by effectively managing internal communications and correspondence, contributing to streamlined operations.
- Prepared records for site visits and file audits, contributing to a comprehensive and organized documentation system.
- Received and evaluated applications to look for missing and inaccurate information.
- Utilized the ECHO system by updating data for initial appointments and reappointments, including generating checklists and letters.
Education
Master of Healthcare Administration -
University of North Carolina At Chapel Hill
Chapel Hill, NC12.2023
Bachelor of Science - Science, Technology, And Society
North Carolina State University
Raleigh, NC05.2017
Associate of Science -
Wake Technical Community College
Raleigh, NC12.2015
Skills
- Continuous and Process Improvements
- Customer Relations
- Database Management
- Leadership
- Problem Solving and Implementation
- Project Management
- Quality Assurance
- SAS Basics
- Tableau Basics
- Technical Proficiency
Certification
- Business Intelligence Certificate
- Certificate of Telehealth
- NAMSS Certified Provider Credentialing Specialist
Timeline
OMSS Information Systems Specialist
UNC Health
10.2021 - Current
Fitness Coach
Front Line Fitness
06.2021 - Current
OMSS Credentialing Specialist
UNC Health
07.2017 - 10.2021
Master of Healthcare Administration -
University of North Carolina At Chapel Hill
Bachelor of Science - Science, Technology, And Society
North Carolina State University
Associate of Science -
Wake Technical Community College