Jenny Wedell
Valrico,FL
Summary
Dedicated customer service with excellent experience in medical/retail. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic individual expanding competency in all areas.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Surgical Associates Of Tampa Bay
Brandon, FL
05.2014 - 12.2021
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice to organize and schedule appropriate care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Increasing office productivity by handling high volume of callers per day.
- Verify patient's coverage with means of availity or corresponding verbally with insurance companies.
- Managed and scheduled appointments with coworkers assistance to provide optimal patient loads and provider availability.
- Completed and filed daily documentation for billing purposes.
Waitress
Babes Pizza
Brandon, FL
03.2008 - 11.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Asked customers for feedback and how the establishment can improve.
- Moved and set up seating, prepared extra silverware and coordinated staff prior to arrival of large groups.
Medical Receptionist
Brandon Area Primary Care
Brandon, FL
01.2006 - 01.2008
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Medical Reception/Medical Assistant
South Florida Skin Center
Port Charlotte, FL
11.2004 - 08.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL1994
Skills
- Front Desk Operations
- Visitor and Customer Relations
- Directing Callers
- Data Research and Analysis
- Positive Attitude and Energetic
- Telephone Etiquette
- Greeting and Seating Clients
- Fee Collection
- Information Updates
- Working with Word, Mdcare EMR, Availity, Kareo, Brh provider portal
- Patient Records Gathering
Timeline
Front Desk Receptionist
Surgical Associates Of Tampa Bay
05.2014 - 12.2021
Waitress
Babes Pizza
03.2008 - 11.2020
Medical Receptionist
Brandon Area Primary Care
01.2006 - 01.2008
Medical Reception/Medical Assistant
South Florida Skin Center
11.2004 - 08.2006
High School Diploma -
Port Charlotte High School
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