Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenny Westbrook

Arkadelphia,AR

Summary

Versatile registered nurse with several years of experience delivering high-quality care to patients in units. Proven leader skillful in uniting and guiding nursing teams toward achieving patient care goals and improving satisfaction. Focused on continuously driving innovation and improving patient outcomes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Nurse

Nightingale
Arkadelphia , AR
07.2024 - Current
  • Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
  • Provided nursing care for patients with various medical diagnoses and treatments.
  • Administered medications and treatments in accordance with physician orders.
  • Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
  • Ensured that all documentation was accurate and up-to-date according to established guidelines.
  • Performed physical assessments to identify any changes in the patient's condition or needs.
  • Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
  • Maintained a safe environment for both staff and patients through adherence to safety protocols.
  • Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
  • Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.

Lead Therapist/ RN Autism

Independent Case Managment
Little Rock , AR
01.2024 - 06.2024
  • Assessed client needs and developed appropriate treatment goals to meet their requirements.
  • Provided direct therapeutic services such as individual, family, and group therapy sessions.
  • Facilitated communication between clients and other professionals involved in the therapeutic process.
  • Conducted assessments of clients' physical, psychological, and social functioning.
  • Monitored progress of patients through periodic evaluations and provided feedback on results.
  • Collaborated with external agencies to coordinate care for clients in need of additional support services.
  • Supervised clinical staff members in providing therapeutic interventions to clients.
  • Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.

Manager of Operations/Immunization Nurse

Power Pharmacy
Nashville , AR
02.2011 - 09.2023
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Monitored operational budgets, reducing costs through strategic planning and optimization.
  • Led crisis management efforts, quickly resolving operational disruptions with minimal impact.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.

Multiple Myeloma Center Clinical Research Nurse

UAMS Hospital
Little Rock , AR
05.2008 - 02.2011
  • Assessed and monitored patient eligibility criteria for clinical trials.
  • Provided education to patients, families and healthcare providers about clinical trial protocols and informed consent process.
  • Performed physical assessments on study participants according to protocol guidelines.
  • Documented adverse events and reported them in a timely manner.
  • Assisted with the preparation of regulatory documents for submission to appropriate agencies such as IRB and IEC or FDA.
  • Coordinated communication between investigators, sponsors, vendors and other research personnel involved in the clinical trial process.
  • Maintained accurate records of all study-related activities including participant enrollment numbers, visits completed and any follow-up procedures performed.
  • Monitored laboratory results for trends that could indicate potential problems with study medications or treatments.
  • Collaborated with multidisciplinary teams to ensure successful completion of projects within timeline constraints.
  • Screened research study candidates for eligibility and obtained consent documentation.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.

Nurse Manager CVICU

Arkansas Children's Hospital
Little Rock, AR
06.2001 - 05.2005
  • Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
  • Reviewed patient charts for accuracy and completeness of documentation.
  • Promoted a positive work environment through effective communication with staff members.
  • Provided ongoing education opportunities for staff regarding changes in policies and procedures.
  • Implemented strategies that improved operational efficiency and effectiveness.
  • Ensured compliance with regulatory requirements such as HIPAA and OSHA.
  • Investigated incidents or complaints from patients or their families.
  • Managed the scheduling of personnel assignments based on patient acuity levels.
  • Resolved conflicts between staff members in an efficient manner.
  • Facilitated communication between physicians, nurses, support services personnel.
  • Monitored staff performance and provided coaching and formal counseling to staff.
  • Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.

Education

Bachelor of Science - Nursing Practice

Henderson State University
Arkadelphia, AR
05-2001

Skills

  • Care plan implementation
  • Medication and IV administration
  • Unit Administration
  • Medication Administration
  • Direct Patient Care
  • Patient Education
  • Community health
  • Workflow and Patient Management
  • Nursing staff leadership
  • Family Education
  • Policy and procedure compliance
  • HIPAA protocol adherence
  • Critical Care Nursing

Certification

  • BLS Certified

Timeline

Nurse

Nightingale
07.2024 - Current

Lead Therapist/ RN Autism

Independent Case Managment
01.2024 - 06.2024

Manager of Operations/Immunization Nurse

Power Pharmacy
02.2011 - 09.2023

Multiple Myeloma Center Clinical Research Nurse

UAMS Hospital
05.2008 - 02.2011

Nurse Manager CVICU

Arkansas Children's Hospital
06.2001 - 05.2005

Bachelor of Science - Nursing Practice

Henderson State University

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Jenny Westbrook