JENNY WILLIAMSON

Client Relations and Marketing Coordinator
Desert Valley Testing | Phoenix, AZ
October 2023 - March 2025

• Developed and implemented social media presence
• Visited potential clients to Promote services and establishing business opportunities.
• Coordinated and scheduled sample pick-ups and drop-offs, ensuring smooth logistics and efficient operations.
• Initiated client complaint procedures and participated in corrective actions, ensuring customer satisfaction and quality control.
• Assisted with office duties, including filing, organizing, inventory management, and running errands for the lab as needed.
• Planned and executed external marketing events.
• Created engaging brochures and flyers to use for promotional materials and distribution.

• Builds relationships with licensed retailers and distributor partners.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Executes strategic programming plans that expand our customer base and sales per account
• Builds and promotes strong, long lasting relationships by understanding the needs of our partners
• Maintains detailed records and notes
• Routes qualified opportunities to the appropriate sales executives for further development and closure

• Received inbound calls from current and prospective customers
• Gathered customer's information and determine the issue evaluating and analyzing the symptoms
• Accurately processed and recorded call transactions
• Interacted with customers to provide education on consumer company products and services
• Performed basic account maintenance functions (password resets, address changes)
• Decreased call wait times through efficient problem-solving techniques, resulting in higher customer satisfaction levels.
• Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.

• Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
• Developed personalized action plans for clients to address negative items on their credit reports.
• Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
• Consulted with clients to determine best methods to resolve service and billing issues.
• Navigated multiple computer applications while conversing with customers.
• Delivered accurate organizational information about products, services and procedures.
• Displayed positive, professional and empathetic tone to deliver consistently superior service.
• Resolved customer concerns, following internal database prompts and company scripts.