Hi, I’m
Jenny Wolff
Macomb,IL
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
Work History
Walgreens
Shift Lead Manager
2024.03 - Current (2 education.years_Label & 4 education.months_Label)
Job overview
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Cultivated professional working relationships with peers and supervisors.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Oversaw loading and unloading of packages in warehouse.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Excelled in every store position and regularly backed up front-line staff.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Managed staff hiring, training and supervision.
- Analyzed sales data to identify trends and opportunities for growth, driving revenue increases through targeted marketing initiatives.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Coordinated project workflows for departments.
- Kept employees operating productively and working on task to meet business and customer needs.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Kept accurate and detailed records of personnel progress and productivity.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Troubleshot equipment to reduce service calls and downtime.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Set overall vision and provided team leadership.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Built relationships with customers and managed accounts to drive revenue and profit.
Vics Corner
Cashier/Lead
2021.07 - 2023.11 (2 education.years_Label & 4 education.months_Label)
Job overview
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Maintained stock to meet expected customer demand.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
WCISEC
Paraprofessional
2019.10 - 2021.09 (1 education.year_Label & 11 education.months_Label)
Job overview
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Supervised students on field trips for safety and proper behavior in public settings.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Graded and provided feedback on assignments.
Trigs Grocery Store/Cellar 70
Department Manager/Liquor
2015.04 - 2018.01 (2 education.years_Label & 9 education.months_Label)
Job overview
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
John Wood Community CollegeQuincy, IL
Associate Degree In Nursing from Nursing
12.2005
University Overview
- Professional Development: [Subject]
- Relevant Coursework: [Subject] & [Subject]
Skills
- Performance Evaluation
- Delegation Abilities
- Upselling Techniques
- Visual Merchandising
- Cash Drawer Balancing
- Price Adjustment
- End-of-Day Reporting
- Time Management
- Customer Service Excellence
- Inventory Management
- Organizational Skills
- Decision Making
- Loss Prevention Awareness
- Effective Communication
- Queue Management
- Interpersonal Skills
- Merchandise Display
- Vendor Relations
- Supply Ordering
- Store Policies Understanding
- Conflict Resolution
- Cash Register Maintenance
- POS System Proficiency
- Problem Solving
- Markdown Implementation
- Shift Handover
- Task Prioritization
- Team Leadership
- Stock Replenishment
- Product Knowledge
- Staff Training
- Attention to Detail
- Employee Scheduling
- Shift Scheduling
- Drawer Balancing
- Customer Service Management
- Price Verification
- Payment Processing
- Training and Coaching
- Cash Reconciliation
- Sales Expertise
- Store Opening/Closing Procedures
- Cashier Training
- Positive Attitude
- Verbal/Written Communication
- New Hire Training
- Adaptability and Dependability
- POS Systems
- Customer Service
- Punctual and Reliable
- Flexible Schedule
- Multi-Tasking Skill
- Transaction Approvals
- Inventory Stocking
- Product Recommendations
- Product Scanning
- Relationship Building
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead Manager
Walgreens
2024.03 - Current (2 education.years_Label & 4 education.months_Label)
Cashier/Lead
Vics Corner
2021.07 - 2023.11 (2 education.years_Label & 4 education.months_Label)
Paraprofessional
WCISEC
2019.10 - 2021.09 (1 education.year_Label & 11 education.months_Label)
Department Manager/Liquor
Trigs Grocery Store/Cellar 70
2015.04 - 2018.01 (2 education.years_Label & 9 education.months_Label)
John Wood Community College
Associate Degree In Nursing from Nursing