Jenny Xiques
Salt Lake City
Summary
Bilingual and detail-oriented customer service professional with over 11 years of experience in account management, fraud resolution, and billing support. Proven success in client loyalty, retention, and technical departments, with strong communication skills and a self-directed work style. Known for accuracy, professionalism, and consistently exceeding customer expectations.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Specialist
Credit.com
11.2013 - 05.2025
- Delivered high-quality customer service across Client Loyalty, Retention, and Technical Support teams
- Client Loyalty Department (6 years):
- - Built strong client relationships through responsive and personalized support
- - Handled billing questions and provided solutions to improve satisfaction
- Retention Department (1 year):
- - Resolved cancellation requests and retained clients through clear communication and support
- Technical Support Department (4+ years):
- - Reviewed accounts for fraud and billing errors, ensuring accuracy and compliance
- - Verified and updated client data to ensure smooth service continuation
- Praised for independence, attention to detail, and strong problem-solving abilities
Education
Certificate of Completion - Web Development
Salt Lake Community College
Salt Lake City, UT01.2022
Skills
- Customer Account Management
- Fraud Investigation & Billing Resolution
- Client Retention & Loyalty Programs
- Bilingual: Fluent in English & Spanish
- Microsoft Office (Word, Excel, Outlook)
- Attention to Detail & Data Accuracy
- Self-Directed & Dependable
- Web Development (Certified)
Timeline
Senior Customer Service Specialist
Credit.com
11.2013 - 05.2025
Certificate of Completion - Web Development
Salt Lake Community College
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