Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Yang

Santa Maria,CA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

22
22
years of professional experience

Work History

Housekeeper

Reflections Janitorial
Arroyo Grande, CA
03.2018 - Current
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained and organized cleaning supplies stock.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Inspected furniture for damage or stains in between guest stays.

Front Desk/Sales/Childcare Provider

Fitness 19
Arroyo Grande, CA
04.2016 - 01.2021
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted customers with product selection, payment processing, and answered questions about products or services.
  • Operated the cash register system to process payments from customers.
  • Responded promptly to customer inquiries via phone, email, and in-person visits.
  • Provided assistance to customers who had difficulty using store equipment or finding items in the store.
  • Performed light cleaning duties such as dusting shelves or vacuuming floors when necessary.
  • Kept up-to-date knowledge of current promotions, pricing structures, payment options.
  • Helped guests select and purchase products, join loyalty programs and sign up for services.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Swept and mopped floors in high-traffic areas.
  • Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
  • Stocked restrooms with necessary supplies.
  • Vacuumed carpets and upholstered furniture.
  • Emptied trash receptacles and recycling bins.
  • Disinfected surfaces using appropriate chemicals and materials.
  • Reported any damages or maintenance issues to supervisor immediately.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Kept business entrances clean, tidy and professional in appearance.
  • Dusted furniture, machines or equipment.
  • Established relationships with families of enrolled children to ensure their satisfaction with services provided.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Enforced rules to teach good manners and maintain safe environment.
  • Supervised and cared for children ages 8 months to 12 years.

Floor Supervisor

McDonald's
Fresno, CA
12.2001 - 02.2016
  • Ensured compliance with safety regulations and company policies.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Monitored inventory levels and placed orders for additional stock as required.
  • Processed customer payments accurately and efficiently.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained a clean, organized, and safe work environment at all times.
  • Performed daily opening and closing procedures according to established guidelines.
  • Managed cash register operations including deposits, withdrawals, transfers.
  • Implemented strategies aimed at increasing sales volume while minimizing costs.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Trained and coached new employees according to new hire procedures and proven sales strategies.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.

Cook/Busser/Server

Me-n-ed's Coney Island Grill
Fresno, CA
07.2007 - 08.2013
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Monitored quality of all products served to customers.
  • Ensured compliance with health and safety regulations in the kitchen area.
  • Assisted other cooks in preparing salads, sandwiches, desserts and appetizers.
  • Inspected workstations for cleanliness before beginning shift.
  • Stocked shelves with necessary ingredients for making pizzas.
  • Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
  • Rotated stock items so that oldest product was used first.
  • Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
  • Adhered to sanitation standards when handling food products and utensils.
  • Organized food preparation stations and regularly replenished supplies.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Kept stations stocked and ready for use to maximize productivity.
  • Used pizza cutter to slice whole pizzas according to customer size specifications.
  • Prepared multiple orders at once for speedy service.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Checked completed orders for correct quantity and quality.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
  • Swept floors and removed garbage from dining area.
  • Performed opening duties including setting up side stations for service staff.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Assisted with restocking supplies such as straws, cups, plates and utensils.
  • Verified that all guests had been served before leaving their table after the meal was completed.
  • Provided assistance to other employees when needed during peak business hours.
  • Ensured that all areas were properly sanitized at the end of each shift.
  • Responded promptly to customer inquiries related to menu items or services offered.
  • Delivered excellent customer service by being friendly and accommodating guest needs.
  • Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
  • Replenished condiments when necessary; filled salt shakers and pepper mills.
  • Stocked ice bins with fresh ice cubes throughout the day as needed.
  • Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Swept, mopped and removed debris from dining room floors.
  • Transported filled bus tubs to kitchen dishwashing area.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Washed dishes and disposed of trash in designated receptacles.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Notified manager of issues with equipment or breakage.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Recorded orders accurately into the Point of Sale system.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Followed up on guest requests in a timely manner.
  • Assisted other servers as needed during peak hours or special events.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Accurately tallied checks at the end of each shift.
  • Processed payments from customers using cash registers or POS systems.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Adhered to established sanitation standards at all times while serving food or drinks.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Education

High School Diploma -

Edison High School
Fresno, CA
2003

Skills

  • Customer Service
  • Hardworking
  • Focused and Detail-Oriented
  • Teamwork
  • Housekeeping

Timeline

Housekeeper

Reflections Janitorial
03.2018 - Current

Front Desk/Sales/Childcare Provider

Fitness 19
04.2016 - 01.2021

Cook/Busser/Server

Me-n-ed's Coney Island Grill
07.2007 - 08.2013

Floor Supervisor

McDonald's
12.2001 - 02.2016

High School Diploma -

Edison High School

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Jenny Yang