Jenny Zarco

• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
• Coordinated the implementation of company-wide policies affecting the Customer Service department.
• Reviewed associate performance to identify training needs.
• Cross-trained and backed up other customer service managers.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.

• Supported front end procedures to keep items well-stocked to prevent shrinkage.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Processed exchanges and returns by inputting in company database.
• Processed returned items in accordance with store policy.
• Helped customers find specific products, answered questions and offered advice.
• Assisted with purchases, locating items and signing up for rewards programs.
• Resolved issues with cash registers, card scanners and printers.
• Monitored sales events to protect products, added new merchandise and rang up purchases.
• Worked closely with front-end staff to assist customers and maintain satisfaction levels.
• Promoted specific item options to drive sales and achieve add-on purchases.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Backed up cashiers and customer service employees on questions such as rules on refunds.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Used point-of-sale productivity metrics to monitor associate efficiency and encourage
• Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy
• Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Liaised between clients and vendors and maintained effective lines of communication.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Answered multi line telephone in courteous and quick manner
Politely assisted clients in person
Data Entry into excel spreadsheets
Maintained client documents using pc
Type and Explain new contact’s
Take payment in person and over the phone
Balance all bank account’s
Payroll
Work on accounts over 60day late
Skip Trace

Answered multiple telephone line’s
Assist walk in clients
Take payment in person, over the phone and on-line
Work on insurance and insurance claims
Manage the Repossession department
Order repossession and work on all NOI
Manage account over 31 days and older
Skip trace
Work on small claim and garnishment orders
Type and explain new contracts
Work on new car Registration
Order supplies