Jenny Zaskoda
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Payee Representative
Caregiver Services Inc.
Fort Worth, United States
01.2020 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
- Reached out to clients after completed sales to evaluate satisfaction and determine immediate service requirements.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Discussed financial options with clients and provided informed suggestions.
- Prepared contracts and related documentation according to strict standards.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Increased customer satisfaction by resolving issues
Business Owner
A Touch Of Clean
Fort Worth, United States
04.2012 - 01.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Created and monitored promotional approaches to increase sales and profit levels.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Started my company with 3 clients closed due to pandemic with 70 clients in January of 2020.
Education
High School Diploma -
W.E, Boswell High
Saginaw, TX05.1992
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- MS Office
- Data Entry
- Multitasking Abilities
- Organization and Time Management
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Attention to Detail
- Planning and Coordination
Moving to New York at the end of October 2022 to be closer to family.
I am moving to New York to be closer to my family and to create a new start for myself.
Timeline
Payee Representative
Caregiver Services Inc.
01.2020 - Current
Business Owner
A Touch Of Clean
04.2012 - 01.2020
High School Diploma -
W.E, Boswell High
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