Hi, I’m
Jenny Ochoa
Williston,ND
Summary
Dynamic bilingual professional with extensive experience in document translation and customer service. Proven ability to enhance customer satisfaction through strong relationship-building and attention to detail. Skilled in multitasking and problem-solving, consistently delivering high-quality results while managing multiple projects and fostering a positive work environment.
Overview
7
years of professional experience
Work History
Self-employeed
Translator
01.2018 - Current
Job overview
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Researched cultural etiquette and specific use of slang words.
Mi Lindo Michoacán
Waitress Trainee
10.2023 - 12.2024
Job overview
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Actively listened customer feedback suggestions implemented improvements response their comments.
Westside Consulting LLC
Confined Space Supervisor
07.2023 - 02.2024
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Walmart
Cashier
11.2022 - 02.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Ilani Casino
Beverage Server
05.2022 - 08.2022
Job overview
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
- Prepared hot coffee and tea according to customer requests.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
T-Mobile
Mobile Expert
12.2021 - 02.2022
Job overview
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Starbucks
Barista
11.2018 - 03.2019
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Rosemary Anderson High SchoolPortland, OR
High School Diploma
06-2018
Skills
- FLUENT IN SPANISH
- Document translation
- Strong vocabulary skills
- Fluent bilingualism
- Research
- Relationship building
- Attention to detail
- Multitasking
- Problem-solving
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Full Professional
Hobbies
- Spending time with my children.
- Singing Karaoke.
- Walking on trails.
- Road trips to the beach.
- Going to church.
Timeline
Waitress Trainee
Mi Lindo Michoacán
10.2023 - 12.2024
Confined Space Supervisor
Westside Consulting LLC
07.2023 - 02.2024
Cashier
Walmart
11.2022 - 02.2023
Beverage Server
Ilani Casino
05.2022 - 08.2022
Mobile Expert
T-Mobile
12.2021 - 02.2022
Barista
Starbucks
11.2018 - 03.2019
Translator
Self-employeed
01.2018 - Current
Rosemary Anderson High School
High School Diploma
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