Years of military experience.
Jenny B. Agbeja
Chula Vista,CA
Summary
Results-driven Sales Director with expertise in strategic planning, customer relationship management, and market analysis. Proven track record of achieving sales targets and driving team success through effective communication, leadership, and problem-solving.
Overview
20
20
7
7
Years of sales and development.
Work History
Mary Kay Sales Director
Mary Kay
Chula Vista, CA
07.2020 - 03.2024
- Developed and implemented strategic sales plans to increase customer base and ensure customer retention.
- Created, maintained, and evaluated customer databases to maximize sales opportunities.
- Established and maintained relationships with key customers to identify new business opportunities.
- Analyzed data on customer buying habits, preferences, and demands to optimize product offerings.
- Collaborated with the marketing team to develop promotional materials that effectively communicated the company's message.
- Developed incentive programs to motivate staff towards achieving set targets.
- Implemented best practices for lead generation initiatives, including cold-calling campaigns.
- Organized trade shows, conferences, and other events geared towards increasing brand awareness.
- Partnered with vendors to secure discounts on products or services used by customers.
Mary Kay Consultant
Mary Kay
Chula Vista, CA
09.2016 - 03.2020
- Organized in-home beauty consultations with potential customers.
- Demonstrated proper application techniques for skincare and makeup products.
- Created customized plans of action to meet individual client needs.
- Promoted special offers and discounts through various email campaigns or social media posts.
- Collected payments from customers and scheduled subsequent appointments.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Kept notes listing preferences and services provided to clients for quick reference.
- Scheduled appointments for customers using internal software system.
- Processed payments from customers using point-of-sale systems.
- Assisted with inventory management by monitoring stock levels and ordering replenishment items when necessary.
- Supported team members during busy periods at events or pop-up shops.
- Prepared presentations for prospective customers outlining the benefits of Mary Kay's products.
- Engaged with customers regularly via phone calls or emails to build rapport and trust.
- Participated in community outreach initiatives aimed at promoting brand awareness.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Postal Support Clerk
United States Navy, SWRMC
San Diego, CA
05.2014 - 10.2015
- Sorted, processed, and distributed incoming mail.
- Organized outgoing mail in accordance with postal regulations.
- Operated postage meters to weigh and affix proper postage to items.
- Updated mailing lists for bulk mailings.
- Maintained records of all transactions.
- Inspected packages for correct labeling, sealing, and postage amounts.
- Reported any irregularities or damaged items to supervisors.
- Assisted customers with inquiries related to postal services.
- Provided customer service by answering questions about postal rates and regulations.
- Utilized specialized software programs to process orders efficiently.
- Stocked shelves with appropriate supplies such as envelopes and stamps.
- Collaborated with other staff members on special projects as needed.
- Compiled reports detailing the amount of mail received daily.
- Monitored inventory levels of necessary materials such as labels and tape.
- Analyzed data regarding customer complaints and feedback trends.
- Operated mail processing equipment and manually sorted mail.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Offered support and advice to newer personnel to improve performance.
- Obtained receipts for registered and certain insured mail.
- Improved customer satisfaction by planning more effective routes and updating service standards.
Command Career Counselor
United States Navy, SWRMC
Chula Vista, CA
08.2011 - 05.2014
- Conducted career counseling sessions with Sailors to help them identify and pursue their individual goals.
- Provided guidance on education options, benefits, retirement procedures, and transition processes.
- Developed Individual Development Plans for personnel in order to facilitate professional growth and development.
- Assisted Sailors in researching job opportunities within the Navy and civilian sectors.
- Maintained accurate records of all counseling sessions including progress notes and other relevant documents.
- Counseled individuals on personal issues such as stress management, financial planning, marriage and family matters.
- Organized workshops and seminars on various topics related to career advancement or transitioning out of the military.
- Advised Commanding Officers on personnel policies, programs, and initiatives that could improve retention rates.
- Collaborated with command leadership to develop strategies for increasing morale through career development activities.
- Assessed current skill sets of personnel in order to determine areas for improvement or training needs.
- Created a database tracking system for tracking individual's professional accomplishments.
- Compiled monthly reports detailing the status of all active IDPs within the command.
- Attended conferences and seminars related to human resources management best practices.
- Regularly reviewed existing programs and policies pertaining to career counseling services provided by the command.
- Provided one-on-one mentoring sessions with junior enlisted personnel regarding their future goals.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Maintained case files and documented actions.
- Maintained comprehensive database and file systems of supporting document, test scores and history information.
- Updated and improved core guidelines, procedures, and tracking programs.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
- Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
Executive Administrative Assistant
USN, USS Mesa Verde LPD-19
Norfolk, VA
08.2009 - 07.2011
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Coordinated communications between departments to ensure timely completion of projects.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
- Coordinated meeting and work schedules for staff teams and executives.
- Made travel arrangements for employee trips and conferences.
- Created PowerPoint presentations used for diverse business needs.
- Created newsletters to share company updates and events.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Followed proper accounting and bookkeeping procedures to support audits.
- Handled confidential information with discretion and integrity.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Delivered optimal administrative, customer service and case management support.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Researched and prepared information for presentations to high-level executives.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Skills
- Sales Strategies
- Systems and software expertise
- Cultivating Business Connections
- Client Relationship Management
- Mentoring and Coaching
- Policy Interpretation
- Counseling
- Program coordination
- Disability Services
- Professional development training
- Career Counseling
- Effective listening
Affiliations
- Passionate Girl Scout volunteer, enthusiastic cheer mom, and dedicated volunteer driver.
- Retired Navy Veteran
Accomplishments
I am thrilled to share that I have achieved the following milestones with Mary Kay:
- Earned Mary Kay car (2nd Level)
- Promoted to Senior Sales Director
- Received Seminar Awards 2022 Court of Sales
- Received Seminar Awards 2022 Court of Sharing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Secret Shopper, ISHOP - 2024
- Certified Senior Sales Director, Mary Kay - 2021-2022
- Sales Director, Mary Kay - 2020-2024
- Command Career Counselor, USN-2005-2015C
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Mary Kay Sales Director
Mary Kay
07.2020 - 03.2024
Mary Kay Consultant
Mary Kay
09.2016 - 03.2020
Postal Support Clerk
United States Navy, SWRMC
05.2014 - 10.2015
Command Career Counselor
United States Navy, SWRMC
08.2011 - 05.2014
Executive Administrative Assistant
USN, USS Mesa Verde LPD-19
08.2009 - 07.2011