Jenny Cris Apoon
Antipolo,Philippines
Summary
Driven Ambassador with proven track record of representing established brands. Skilled in upholding company reputation and providing Excellent customer Service.
Overview
6
6
years of professional experience
Work History
Pharmacy Representative
Carelon Global Solutions
12.2023 - Current
- Processed high volumes of prescriptions accurately under time pressure while maintaining attention to detail.
- Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner, resulting in increased loyalty and trust from clients.
- Building cases for Prior Authorization requests.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Representative
IntouchCx
06.2022 - 06.2023
- Provided support during peak hours or emergencies as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
- Fostered strong relationships with vendors, securing competitive pricing on supplies while maintaining top-notch product quality levels.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving skills to retain customer loyalty.
- Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
Travel Associate
IGT Solutions
09.2019 - 05.2022
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Provided expert advice on visa requirements, assisting clients through the application process as needed.
- Implemented effective cost-saving measures without compromising service quality or customer satisfaction levels.
- Cultivated a reliable network of industry professionals who could be called upon for support when necessary.
- Managed complex travel arrangements with attention to detail, ensuring seamless itineraries for business travelers.
Customer Service Representative
Teletech Customer Care Management
01.2019 - 09.2019
- Assist the Guest and Host regarding cancellation.
- Set users expectation regarding cancellation penalties and policy.
- Look for possible ways to save the reservation.
- Offer rebooking assistance.
- Weigh situation if we should take a loss to satisfy the need of the user.
- Cater concern if Guest or Host would like to dispute a review that was left for them.
- Handle complaints regarding cleanliness or amenity issue.
Education
No Degree - Business Accountancy
National University
Manila, Philippines04-2016
Skills
- Detail-oriented
- Product presentation
- Problem-solving skills
- Team collaboration
- Answering customer questions
- Confidentiality and HIPAA
- HIPAA
- Healthcare regulations
Timeline
Pharmacy Representative
Carelon Global Solutions
12.2023 - Current
Customer Service Representative
IntouchCx
06.2022 - 06.2023
Travel Associate
IGT Solutions
09.2019 - 05.2022
Customer Service Representative
Teletech Customer Care Management
01.2019 - 09.2019
No Degree - Business Accountancy
National University
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