Jennyfer Ames
Montesano,WA
Summary
Adept at managing front office operations, my tenure at Broadway Dental showcased my proficiency in bookkeeping and exceptional customer service, enhancing patient satisfaction. Skilled in multi-line phone systems and adept at project coordination, I effectively maintained privacy following HIPAA regulations, ensuring a seamless patient experience.
Overview
20
20
years of professional experience
Work History
Receptionist
Broadway Dental
Montesano, WA
05.2021 - Current
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Completed relevant insurance and other claim forms.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Provided support with front office duties such as photocopying documents or scanning files.
- Gathered medical information, dental health history and vitals from patients.
- Arranged documents for insurance claims.
- Communicated with patients with compassion while keeping medical information private.
- Collected payments from patients and arranged payment schedules.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
Delivery Courier
The Daily World
Aberdeen, WA
07.2010 - 05.2021
- Issued sales promotion materials to customers to boost sales.
- Listened to and resolved customer's complaints regarding products or services.
- Contacted prospective subscribers to solicit newspaper subscriptions.
- Complied with safety regulations while operating delivery vehicles such as vans or cars.
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Maintained accurate inventory of newspapers delivered each day and reported discrepancies to supervisor.
Caregiver
Washington University
Aberdeen, WA
07.2005 - 01.2015
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Administered prescribed medications on a timely basis following care plan instructions.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Education
High School Diploma -
Montesano Jr/Sr High School
Montesano06-2001
Skills
- Bookkeeping
- Scheduling
- Scheduling appointments
- Multi-line phone system operation
- Project coordination
- Mail distribution
Timeline
Receptionist
Broadway Dental
05.2021 - Current
Delivery Courier
The Daily World
07.2010 - 05.2021
Caregiver
Washington University
07.2005 - 01.2015
High School Diploma -
Montesano Jr/Sr High School
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