Summary
Overview
Work History
Education
Skills
Timeline
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Jennyfer Anton

IT Support Specialist
Buffalo,NY

Summary

Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

IT Support Specialist

PBS Company
Morristown, NJ
01.2020 - 06.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Answered questions and provided information to customers about new software or hardware.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Updated software to safeguard against security flaws.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Configured hardware and granted system permissions to new employees.
  • Submitted service tickets for equipment maintenance requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Customer Service Representative

BeachBody
Los Angeles, CA
01.2018 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Arts Puerta Al Futuro Program -

Fairleigh Dickinson University
Teaneck, NJ

No Degree - Medical Technology

Burden Institute
New Jersey

No Degree - SQL Cert, SSRR Cert, Google IT Support Cert

Coursera Online
Online

Skills

Desktop support

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Timeline

IT Support Specialist

PBS Company
01.2020 - 06.2022

Customer Service Representative

BeachBody
01.2018 - 01.2020

Bachelor of Arts Puerta Al Futuro Program -

Fairleigh Dickinson University

No Degree - Medical Technology

Burden Institute

No Degree - SQL Cert, SSRR Cert, Google IT Support Cert

Coursera Online
Jennyfer AntonIT Support Specialist